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Ordering Information...
HOW TO PLACE AN ORDER
Please contact Motorola at:
United States and Canada
Hours: 7:00 a.m.–7:00 p.m. CST/CDT, Mon-Fri.
Motorola Radio Products and Services Division
Attn: Order Processing
1307 East Algonquin Road, 1st Floor
Schaumburg, IL 60196
Telephone: 1-800-422-4210
Fax: 1-800-622-6210
Internet: http://www.motorola.com/businessonline
United States Federal Government
Hours: 7:00 a.m.–5:00 p.m. CST/CDT, Mon-Fri.
Motorola
U.S. Federal Government Markets Division
7031 Columbia Gateway Dr.
Columbia, MD 21046
Telephone: 1-800-826-1913
Fax: 1-800-526-8641
All Other Locations Outside the United States
Hours: 8:00 a.m.–4:30 p.m. CST/CDT, Mon-Fri.
Motorola Radio Products and Services Division
Attn: International Order Processing
1307 East Algonquin Road, 1st Floor
Schaumburg, IL 60196
Telephone: 847-538-8023
Fax: 847-576-3023
Internet: https://www.motorola.com/businessonline
EMERGENCY ORDERS
Emergency orders can be placed anytime day or night, includ-
ing weekends. This special service, called S.O.S., is provided
for customers who are repairing equipment destroyed in natu-
ral disasters and other hardship cases. All items ordered
through our S.O.S. help line will be shipped via FedEx Priority
1 or via air freight priority service.
During business hours call 1-800-422-4210
No S.O.S. weekend service is available to customers outside
the United States.
MAIL AND FAX
ORDERING INSTRUCTIONS
Mail and fax orders should include the following:
1. Signed original purchase order
2. Motorola 10-digit customer number, complete bill to
address
3. Complete sold to address
4. Complete ship to address
5. Shipping terms/instructions
6. Terms of payment (if applicable)
7. Quantities and correct units of measure
8. Motorola part number
(frequency or code required for crystals)
9. Partial or complete shipment specified
(shipped partial unless complete requested).
Crystal orders are shipped complete.
10.Credit card orders should include card number and
expiration date, not applicable to orders outside the U.S.
11. Purchase order number
Orders from outside the U.S.
must also include the following:
1. Proper Documentation, i.e. Letter of Credit, Import Permit
2. Type of Packing Desired (export or domestic)
3. Country of Ultimate Destination
SAME DAY SHIPPING
In the United States, faxed orders received by 4:00 p.m. CST/CDT,
Mon-Fri. will be shipped the same day; orders called-in at
1-800-422-4210 by 6:00 p.m. CST/CDT, Mon-Fri.
will be shipped the same day.
PURCHASE ORDER NUMBER
Orders from outside the U.S. must also include the following:
1. Proper Documentation, i.e. Letter of Credit, Import Permit
2. Type of Packing Desired (export or domestic)
3. Country of Ultimate Destination
CUSTOMER SERVICE INFORMATION
If questions arise on back orders, order/billing discrepancies,
or return authorizations, call:
In the U.S.and Canada:
1-800-422-4210 (7:00 a.m.–7:00 p.m. CST/CDT, Mon-Fri.)
Outside the U.S.:
1-847-538-8023 (8:00 a.m.–4:30 p.m. CST/CDT, Mon-Fri.)
or Fax: 1-847-576-3023
U.S. Federal Government:
1-800-826-1913 (7:00 a.m.–5:00 p.m. CST/CDT, Mon-Fri.)
