TERMS AND CONDITIONS OF SERVICE
actual areas where the roaming rate applies. When the TRACFONE roaming indicator is displayed, then the
roaming rate will apply to calls made or received in that area at that time. Availability, quality of coverage
and Services while roaming are not guaranteed.
15. LIMITATIONS OF SERVICE AND USE OF EQUIPMENT
Service is subject to transmission limitations caused by certain equipment and compatibility issues,
atmospheric, topographical and other conditions. Further, Service may be temporarily refused, limited,
interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed
by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar
activities necessary or proper for the operation or improvement of the Carrier’s radio telephone system. At any
time, TracFone Wireless reserves the right to substitute and/or replace any TracFone equipment (including
handsets) with other TracFone equipment including handsets of comparable quality. Some functions and
features referenced in the Manufacturer’s manual for a particular TRACFONE handset may not be available
on your TRACFONE. TracFone Wireless does not warrant or guarantee availability of network or of any Services
at any specific time or geographic location or that the Services will be provided without interruption. Neither
TracFone Wireless, nor any Carrier, shall have any liability for Service failures, outages or limitations of
Service. Because of the risk of being struck by lightning, you should not use your TRACFONE outside during
a lightning storm. You should also unplug the TRACFONE power cord and charger to avoid electrical shock
and/or fire during a lightning storm.
16. PHONE FEATURES, FUNCTIONALITY AND SPECIFICATIONS
Certain mobile phone features may not be available throughout the entire network or their functionality may
be limited. All plan rates, features, functionality and other product specifications are subject to change
without notice or obligation. Color of phones may vary. All talk and standby times are quoted in Digital Mode
and are approximate.
17. LIMITED WARRANTY
A new TracFone phone is covered by a one year limited warranty, set forth below, administered by TracFone.
A reconditioned TracFone phone also has a one year limited warranty provided by TracFone and all TracFone
accessories have a 90-day limited warranty against defects in materials and workmanship under normal use
by the purchaser. You may obtain warranty service directly from TracFone.
How to obtain Warranty Service
To obtain warranty service from TracFone on a new or reconditioned phone or TracFone accessories, please
contact Technical Support at 1-800-867-7183. If your problem cannot be resolved over the phone, our TracFone
TERMS AND CONDITIONS OF SERVICE
technicians will provide you with a Ticket Number, which you will use to send your phone and/or accessories to
the designated TracFone Service Center for repair or replacement, at TracFone’s discretion.
Terms of Limited Warranty
TracFone warrants to you, the Customer, that your TracFone cellular phone (“Product”) is free from defects in
material and workmanship that result in Product failure during normal usage, according to the following terms
and conditions:
1.
The limited warranty for the Product extends for one (1) year beginning on the date of the purchase
of the Product.
2.
The limited warranty extends only to the original purchaser (“Consumer”) of the Product and is not
assignable or transferable to any subsequent purchaser/end-user.
3.
The limited warranty extends only to Consumers who purchase the Product in its original packaging
from an authorized dealer.
4.
During the limited warranty period, TracFone will replace or repair, at TracFone’s sole option, any
defective Products or parts (except as excluded below), or any Products or parts that will not properly
operate for their intended use (except as excluded below) with new or refurbished replacement Products
or parts if such replacement or repair is needed because of Product malfunction or failure during normal
usage. TracFone may, at its sole discretion, replace the Product with a refurbished phone of the same
model if available, or if not available, of a comparable model of phone. The limited warranty does not cover
loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other
content, memory cards, software, defects in appearance, cosmetic, decorative or structural items,
including framing, and any non-operative parts. TracFone’s limit of liability under this limited warranty
is the actual cash value of the Product at the time the Consumer returns the Product to TracFone for repair,
determined by the price paid by the Consumer for the Product less a reasonable amount for usage.
TracFone shall not be liable for any other losses or damages. These remedies are the Consumer’s exclusive
emedies for breach of warranty.
5.
Upon request from TracFone, the Consumer must prove the date of the original purchase of the Product
by a dated bill of sale or dated itemized receipt.
6.
The Consumer shall have no coverage or benefits under this limited warranty if any of the following
conditions are applicable:
a)
The Product has been subjected to abnormal use, abnormal conditions, improper storage, exposure
to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair,
misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault
of TracFone, including damage caused by shipping.
