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beyond the first year of purchase (South Africa and Portugal), this
warranty will be provided by Motorola Authorised Service Centres
or Motorola directly appointed dealers in the country of purchase
according to the terms of this warranty information document.
However, please note that you will be referred back to the place of
purchase, if the Motorola Dealer has purchased the product
directly from Motorola, in the country of purchase or in a country
where Motorola is not required to support supplementary repair
service during the second year of purchase because of the
statutory obligations that may apply to the seller or importer of the
product, but not to the manufacturer, to provide an extended
warranty to consumers beyond the first year.
Claiming
In order to claim the warranty service, you must return the
Personal Communicator and/or accessories in question to
Motorola's Authorised Repair or Service Centre in the original
configuration and packaging as supplied by Motorola. Please
avoid leaving any supplementary items like SIM cards. The
Product should also be accompanied by a label with your name,
address, and telephone number; name of operator and a
description of the problem. In the case of vehicular installation,
the vehicle in which the Personal Communicator is installed
should be driven to the Authorised Repair or Service Centre, as
analysis of any problem may require inspection of the entire
vehicular installation.
In order to be eligible to receive warranty service, you must
present your receipt of purchase or a comparable substitute proof
of purchase bearing the date of purchase. The phone should also
clearly display the original compatible electronic serial number
(IMEI) and mechanic serial number [MSN]. Such information is
contained with the Product.
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