REV3-16.11.19.03
TV Guide Interactive
®
. We Make TV Better
SM
55
Q.
There are no listings in TV Guide Interactive, or the words “To Be Announced” appear
in the listings screens.
A.
This situation can happen if there has been a power failure or if the terminal was unplugged.
Make sure everything is plugged in again and running. Wait 15 to 30 minutes as the channels
and program data start to fill in.
Q.
I have a message on my screen that says ‘This feature is currently being restored.’
What does this mean?
A.
This screen appears when you try to access a feature that is not available because the set-
top box has not received all the necessary data. This most commonly happens following a
power loss.
Q.
I have a message on the screen that says ‘This channel should be available shortly.’
What does this mean?
A.
This screen will appear when you tune to a channel that is currently not available. If the
channel is not available after 15-30 minutes, call your cable company.
Q.
What do I do if I am stuck in a screen or menu I do not understand, and want to get
out?
A.
You can always press the
EXIT
button to immediately return to watching TV. You can also
press the
LAST
button to back up one screen at a time.
Q.
The displayed listing information or pricing information is incorrect.
A.
Although TV Guide Interactive checks all data thoroughly before it is sent to your home,
programmers do sometimes change their schedules at the last minute without letting us know.
Please report erroneous data to your cable company.
Note: If you experience continued problems with your cable box, remote control or program listings,
please contact your local cable company.
