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Service & Repairs
Service & Repairs
If you have questions or need assistance, we're here
to help.
Go to www.motorola.com/repair (United States) or
www.motorola.com/support (Canada), where you
can select from a number of customer care
options. You can also contact the Motorola
Customer Support Center at 1-800-734-5870
(United States), 1-888-390-6456 (TTY/TDD United
States for hearing impaired), or 1-800-461-4575
(Canada).
How to Obtain Service or Other Information
1. Please access and review the online Customer
Support section of Motorola's consumer website
prior to requesting warranty service.
2. If the Product is still not functioning properly after
making use of this resource, please contact the
Warrantor listed at the Motorola website or the
contact information for the corresponding loca-
tion.
3. A representative of Motorola, or of a Motorola Au-
thorized Repair Center, will help determine
whether your Product requires service. You may
be required to download, or otherwise obtain and
accept software updates from Motorola or a Mo-
torola Authorized Repair Center. You are respon-
sible for any applicable carrier service fees
incurred while obtaining the required downloads.
Complying with the warranty process, repair in-
structions and accepting such software updates
is required in order to receive additional warranty
support.
4.If the software update does not fix the problem,
you will receive instructions on how to ship the
Product to a Motorola Authorized Repair Center
or other entity.
5. To obtain warranty service, as permitted by appli-
cable law, you are required to include: (a) a copy of
your receipt, bill of sale or other comparable proof
of purchase; (b) a written description of the prob-
lem; (c) the name of your service provider, if appli-
cable; (d) your address and telephone number. In
the event the Product is not covered by the Mo-
torola Limited Warranty, Motorola will inform the
consumer of the availability, price and other con-
ditions applicable to the repair of the Product.
To obtain service or other information, please
access and review the online Customer Support
section of Motorola's consumer website at
www.motorola.com.
Motorola Mobility LLC Limited Global
Warranty Mobile Phones
Global Warranty
Note:
This Limited Warranty is not applicable in
Quebec, Canada.
FOR CONSUMERS WHO ARE COVERED BY
CONSUMER PROTECTION LAWS OR REGULATIONS
IN THEIR COUNTRY OF PURCHASE OR, IF
DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE
BENEFITS CONFERRED BY THIS LIMITED
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND
