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6809490A77-O

 October 4, 2004 

39

Level 1 and 2 Service Manual

Troubleshooting

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and 
procedures for flashing and flexing.

b) Earpiece speaker defective. 

Temporarily replace speaker with a known 
good speaker. Ensure good connection. Place 
a call and verify improvement in earpiece 
audio. If fault is cleared, reassemble phone 
with good transceiver board. If fault is not 
cleared, proceed to c.

c) Transceiver board defective.

Replace transceiver board (refer to 1c). Verify 
that fault has been cleared and reassemble 
phone with new transceiver board.

7. Telephone will not recognize or accept 
SIM card.

a) SIM card defective.

Check the SIM card contacts for dirt. Clean if 
necessary, and check if fault has been 
cleared. If contacts are clean, insert a known 
good SIM card into phone. Power up phone 
and confirm that card has been accepted. If 
fault no longer exists, replace defective SIM 
card. If SIM card is not at fault, proceed to b.

b) Transceiver board defective.

Replace transceiver board (refer to 1c). Verify 
that fault has been cleared and reassemble 
phone with new transceiver board.

b) Transceiver board defective.

Replace transceiver board (refer to 1c). Verify 
that fault has been cleared and reassemble 
phone with new transceiver board.

9. Internal Charger not working.

Faulty charger circuit on transceiver 
board.

Test a selection of batteries in the rear pocket 
of the desktop charger. Check LED display for 
the charging indications. If these are charging 
properly, then the internal charger is at fault. 
Replace the transceiver board assembly (refer 
to 1c). Verify that the fault has been cleared 
and reassemble the unit with the new 
transceiver board assembly.

10. No or weak audio when using 
headset.

a) Headset plug not pushed in fully. 

Ensure the headset plug is fully seated in the 
jack.

b) Faulty jack on transceiver board.

Replace transceiver board (refer to 1c). Verify 
that fault has been cleared and reassemble 
phone with new transceiver board.

Table 7. Level 1 and 2 Troubleshooting Chart (Continued)

Symptom

Probable Cause

Verification and Remedy

Содержание A1000

Страница 1: ...Level 1 and 2 Service Manual A1000 Wireless Telephone A1000 GSM and WCDMA 900 1800 1900 2100 MHz ...

Страница 2: ......

Страница 3: ...ing the Battery 18 Removing and Replacing the USIM 20 Removing and Replacing the Rear Housing 21 Removing and Replacing the Transceiver Board 23 Removing and Replacing the Gaming Buttons 25 Removing and Replacing the Navigation Buttons 26 Removing and Replacing the Battery Shield 27 Removing and Replacing the Joystick Assembly 28 Removing and Replacing the Display Assembly 30 Removing and Replacin...

Страница 4: ...ii October 4 2004 6809490A77 O Contents A1000 ...

Страница 5: ...roduct Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The ch...

Страница 6: ...orola product and the Motorola computer programs with the Motorola product About This Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance of A1000 telephones Refer questions about this manual to the nearest Customer Service Manager This manual contains mechanical service information required for the equipment described ...

Страница 7: ...ginal phones will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service train...

Страница 8: ...ber or other related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Replacement parts test equipment and manuals can be ordered from AAD For EMEA spare parts call 49 461 803 1638 For Asia spare parts call 65 648 62995 U S A Outside U S ...

Страница 9: ...quency Range UMTS TX 1920 to 1980 MHz Frequency MHz UARFCN1 5 where 9612 UARFCN1 9888 UARFCN1 in increments of 25 RX 2110 to 2170 MHz Frequency MHz UARFCN1 5 where 10562 UARFCN1 10838 UARFCN1 in increments of 25 Channel Spacing 200 kHz GSM DCS PCS 5MHz UMTS Channels 174 EGSM 374 DCS 274 PCS carriers with 8 ch Per carrier 11 UMTS Duplex Spacing 45 MHz GSM 95 MHz DCS 80 MHz PCS 190 MHz UMTS Modulati...

Страница 10: ...n RPE LPC with LTP Bit Rate 13 0 kbps RF Power Output 32 dBm nominal GSM 28 5 dBm nominal DCS PCS Receive Sensitivity 102 dBm GSM 102 dBm DCS PCS RX Bit Error Rate 2 Table 3 UMTS System General Function Specification Speech Coding Type Adaptive Multirate AMR RF Power Output 21 dBm Error Vector Magnitude 13 9 Pout 20 dBm PN9 Bit Error Rate VER 0 1 12 2k 106 7 dBm ACLR 35 8 dB 5 MHz 43 dB 10 MHz ...

Страница 11: ...hanced Multimedia Capability Audio Video Games MMS Unique 5 way Navigation Key Touchscreen based graphical user interface Full internet browser HTML xHTML WML XML Full Personal Information Manager PIM with Synchronization OTA Desktop Integrated Video Still Camera and Integrated A GPS Voice Recognition Driven Dialing and Menu Shortcuts Voice Note Voice Recorder 24 Polyphonic MIDI Ringer Sounds Prog...

Страница 12: ...g shopping Receive information through alerts or display on map ahead of traffic congestion Receive roadside assistance with rescue service network and location information from the cellular network used to complement any information the pedestrian driver is able to provide ...

Страница 13: ... The telephone s controls are located on the front and side of the phone as shown in Figure 1 Indicators in the form of icons are displayed on the LCD Figure 1 A1000 Controls Front and Right Side View Camera Earpiece Volume Keys Game A Key Game B Key Send Key 3 Key End Key Navigation Key Speakerphone Key Lock Key Camera Key 3 Key ...

Страница 14: ...he display The status bar at the bottom of the display shows the current phone status Some of the phone functions must be performed from the home screen display see Figure 3 The term home screen display refers to the standard display you see when the phone is on and ready to use when you are not on a call or using the menu system Figure 2 Phone Controls Rear View Whether a phone displays all indic...

Страница 15: ... The keyboard displays only when the cursor is in a text entry field Alert Mode Shows the currently selected alert mode Audio Vibrate Silent The alert mode indicates how the communicator notifies you of an incoming call or message To change the alert mode tap this indicator and select the setting you want 020850 o Figure 3 Home Screen Display Keyboard Launcher Bluetooth Phone Clock Alert Mode Loca...

Страница 16: ...nt Location mode allows you to track your current location on the communicator screen Phone Shows the status of an active call Connected Muted displays when you have a new voice message and no active call Message Shows that you have a new message and what type Email SMS MMS If an MMS or SMS message sender s phone number is in your Contact list the indicator is white If the message sender s phone n...

Страница 17: ...ns The communicator has many built in applications for communications personal organization and entertainment Every application has an associated icon Strong No signal High E D C B Empty Table 4 Status Light Indication Description Rapidly flashing green Incoming call phone number stored in Contacts Alternating green red Incoming call phone number not stored in Contacts Rapidly flashing amber Incom...

Страница 18: ...s automatically saved The application icons see Table 5 open communicator applications Alert Settings Motorola wireless phones incorporate the VibraCall discreet vibrating alert that helps avoid disturbing others when a ringing phone is unacceptable You can set alerts to ring only vibrate only or no ring or vibrate An icon on the status bar displays the current alert mode setting Additionally the ...

Страница 19: ...instructions refer to the appropriate user guide listed in the Related Publications section E Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container with metal objects All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry or keys contact exposed terminals The conductive materi...

Страница 20: ...at and pointed ends Used to assemble disassemble phone 6680388B01 Tweezers plastic Used to assemble disassemble phone RSX4043 A Torque Driver Used to remove and replace screws Torque Driver Bit T 6 Plus Apex 440 6IP Torx Plus or equivalent Used to assemble disassemble phone HP34401A2 Digital Multimeter Used to measure battery voltage 1 To order in North America contact Motorola Aftermarket and Acc...

Страница 21: ...p and away from the phone To Replace the Battery Door 1 Align the battery door tabs to the slots on the back of the phone 2 Lower the battery door onto the back of the phone 3 Slide the battery door into its final position G Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shi...

Страница 22: ... Replace the Battery 1 If necessary remove the battery from its protective clear plastic case E Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container with metal objects All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry or keys contact exposed terminals The conductive mate...

Страница 23: ...r 4 2004 19 Level 1 and 2 Service Manual Disassembly 2 Insert the battery top first under the tab at the top of the battery compart ment then press the top of the battery into place 3 Replace the battery door see page 17 ...

Страница 24: ...sing it to static electricity water or dirt To Remove the USIM 1 Ensure the phone is off 2 Remove the battery door 3 Remove the battery 4 Slide the USIM card holder to unlock it and lift it to open 5 Slide the USIM out of the USIM card holder To Replace the USIM 1 To replace the USIM insert the USIM card in the card holder The card notch fits in the lower left corner and the gold contacts face dow...

Страница 25: ...the battery door 3 Remove the battery 4 Remove the USIM 5 Using a driver with a T 6 Torx Plus bit remove the 8 screws that secure the rear housing to the front housing see Figure 7 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage Figure 7 Removing the Rear Housing Screw Locations ...

Страница 26: ...Housing 1 Align the rear housing to the front housing 2 Lower the rear housing onto the front housing Press it into place 3 Replace the 8 screws with a T 6 Torx Plus bit and torque them to 1 in lb 4 Replace the USIM battery and battery door as described in the procedures Figure 8 Removing the Rear Housing Continued 1 ...

Страница 27: ... 4 Remove the USIM 5 Remove the rear housing 6 Remove the 2 T 6 screws with a T 6 Torx Plus bit at the top securing the transceiver board to the front housing 7 Partially lift the front housing off of the transceiver board G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage Figure 9 Removing the Transceive...

Страница 28: ... Align the front housing over the transceiver board 2 Lower the front housing onto the transceiver board and press it into place 3 Replace the 2 T 6 screws with a T 6 Torx Plus bit and torque them to 1 in lb 4 Replace the rear housing USIM battery and battery door as described in the procedures Figure 10 Removing the Transceiver Board Front Housing 1 1 ...

Страница 29: ...5 Remove the rear housing 6 Remove the transceiver board 7 Using plastic tweezers carefully lift the gaming button assembly from the front housing To replace the Gaming Buttons 1 Align the gaming button assembly over the front housing gaming button location and press into place 2 Replace the transceiver board rear housing USIM battery and battery door as described in the procedures Figure 11 Remov...

Страница 30: ...ton assembly and lift it out of the front housing To Replace the Navigation Button Assembly 1 Align the navigation button assembly with the opening in the front housing and press into place 2 Ensure that the alignment holes on the button assembly fit over the alignment pins on the front housing there are a total of 6 alignment pins 3 Replace the transceiver board rear housing USIM battery and batt...

Страница 31: ...ve the rear housing 6 Using tweezers release the locking tabs by separating the rear housing wall from the battery shield 7 Lift the battery shield out from the rear housing To Replace the Battery Shield 1 Align the transceiver board with the rear housing and press it in place 2 Replace the transceiver board rear housing USIM battery and battery door as described in the procedures Figure 13 Removi...

Страница 32: ...ystick Assembly 1 Ensure the phone is off 2 Remove the battery door 3 Remove the battery 4 Remove the USIM 5 Remove the rear housing 6 Remove the transceiver board 7 Disengage the locking tabs on either side of the joystick assembly Figure 14 Removing and Replacing the Joystick Assembly Locking Tab Locking Tab ...

Страница 33: ...Joystick Assembly 1 Align the joystick flex with its connector and press it into place 2 Align the 2 joystick locking tabs with the transceiver board and snap it into place 3 Replace the transceiver board rear housing USIM battery and battery door as described in the procedures Figure 15 Removing and Replacing the Joystick Assembly Joystick Flex Disassembly Tool ...

Страница 34: ...ex from its connector 3 Release the display assembly clips from the transceiver on each side of the display assembly as shown in Figure 16 4 Carefully disengage the 2 display locking tabs 1 one each side of the display 5 Carefully lift the display assembly away from the transceiver board G The flexible printed cable connecting the display module to the display board is fragile Use extreme care whe...

Страница 35: ...ard 2 Snap the 2 display locking tabs into place 3 Carefully press the display flex connector into the transceiver board display connector 4 Replace the joystick assembly transceiver board rear housing USIM battery and battery door as described in the procedures Figure 17 Removing the Display Assembly Display Assembly Display Locking Tab Transceiver Board ...

Страница 36: ...ssembly 2 Disengage the 2 MFT assembly locking tabs 3 Lift the MFT assembly away from the transceiver board To Replace the MFT Assembly 1 Align the MFT assembly over the transceiver board and snap the locking tabs in place 2 Replace the display assembly joystick assembly transceiver board rear hous ing USIM battery and battery door as described in the procedures Figure 18 MFT Assembly Removal MFT ...

Страница 37: ...nsceiver board Joystick Assembly Display Assembly MFT Assembly 2 Disengage the 2 camera gaming keypad locking tabs Note The rubber camera grommet covering the camera will easily fall out when the upper endo is removed 3 Using the disassembly tool carefully disengage the camera gaming keypad flex from its connector Figure 19 Camera Gaming Keypad Removal Camera Gaming Keypad Locking Tab Camera Gamin...

Страница 38: ...ceiver board and press it into place 2 Align the camera gaming keypad with the transceiver board and snap the 2 locking tabs into place 3 Replace the MFT assembly display assembly joystick assembly transceiver board rear housing USIM battery and battery door as described in the procedures Figure 20 Disconnecting the Camera Gaming Flex Connector Camera Gaming Keypad Flex Connector Disassembly Tool ...

Страница 39: ... disassembly tool carefully disengage the camera flex from its connector 3 Lift the camera away from the transceiver board To Replace the Camera 1 Align the camera flex with its connector on the transceiver board and press it into place 2 Replace the camera gaming keypad MFT assembly display assembly joystick assembly transceiver board rear housing USIM battery and battery door as described in the...

Страница 40: ...ess to the network Identification Label Each Motorola GSM phone is labeled with a variety of identifying numbers The following section describes the current identifying labels Mechanical Serial Number MSN The MSN is an individual unit identity number and remains with the unit through out its life The MSN can be used to log and track a phone on Motorola s Service Center Database The MSN is divided ...

Страница 41: ... is divided into the four sections shown in Figure 23 Other label number configurations are Transceiver Number Identifies the product type usually the SWF number e g V100 Package Number Identifies the equipment type mode and language pack in the phone 000808o Figure 23 IMEI Label Breakdown IMEI 16 Digits 6 Digits 2 Digits 6 Digits 2 Digits TAC FAC SNR IU Type Approval Code Distribution Center fact...

Страница 42: ...ute a known good antenna If the fault is still present proceed to b b Transceiver board defective Replace transceiver board refer to 1c Verify that fault has been cleared and reassemble phone with new transceiver board 3 Display is erratic or provides partial or no display a Mating connections to or from transceiver board faulty Check general condition of flex and flex connector If flex and connec...

Страница 43: ... defective SIM card If SIM card is not at fault proceed to b b Transceiver board defective Replace transceiver board refer to 1c Verify that fault has been cleared and reassemble phone with new transceiver board b Transceiver board defective Replace transceiver board refer to 1c Verify that fault has been cleared and reassemble phone with new transceiver board 9 Internal Charger not working Faulty...

Страница 44: ...A1000 Part Numbers This section provides a reference for the parts associated with A1000 telephones Related Publications Motorola A1000 Wireless Phone User Guide English 68XXXXXX62 Motorola A1000 Wireless Phone Reference Guide English 68XXXXXX61 ...

Страница 45: ... Front Endo Upper Assembly 3 SHN9738A Stylus 14 2690180N02 Elastomeric Shield 4 0387340Y01 Screws 8x 15 7289439N02 Display Assembly 5 1590089N01 Rear Housing Assembly 16 1590041N02 Front Housing Assembly 6 3887320Y01 Side Button 17 3889966N03 Navigation Keypad 7 0387340Y01 Screws 2x 18 3889967N01 Gaming Keypad 8 1589973N01 Rear Endo Upper Assembly 9 8488485N01 Transceiver Board 10 0189905N01 Camer...

Страница 46: ...42 October 4 2004 6809490A77 O Part Numbers A1000 Exploded View Diagram Figure 24 Exploded View Diagram 1 2 3 4 5 7 6 8 9 11 12 10 13 14 15 16 18 17 ...

Страница 47: ...the Ear SYN8908 Platform Stereo Headset CHYN4516 Universal Customizable One Touch standard monophonic headset SYN9351 SYN8419 Headset Retractable SYN9050 Bluetooth Headset HS801 Bluetooth Headset HS810 Bluetooth Headset HS820 CHYN4590 SYN9826 SYN0945 Bluetooth Speaker Phone SYN0736 Bluetooth PC USB Adaptor SYN0717 Self Install HF Retractable SYN0613 Universal Self Install Egret Style Base Unit Raz...

Страница 48: ... clock 11 color display 10 conventions 3 copyrights computer software 2 D disassembly 17 display assembly removing and replacing 30 E email status bar indicator 12 emergency status bar indicator 12 status light 13 exploded view diagram 42 exploded view parts list 41 F FCC rules 1 flashing and flexing 39 G gaming buttons removing and replacing 25 GPRS 12 GPS 12 GSM 12 I icons applications 14 identi...

Страница 49: ...gaming keypad 33 display assembly 30 gaming buttons 25 joystick assembly 28 MFT assembly 32 navigation buttons 26 rear housing 21 USIM 20 replacement parts contact information 4 replacing battery 18 battery door 17 battery shield 27 camera 35 display assembly 30 gaming buttons 25 joystick assembly 28 MFT assembly 32 navigation buttons 26 rear housing 21 USIM 20 ringing turning off 11 roaming statu...

Страница 50: ... Level 1 and 2 Service Manual Index T test equipment 16 tools disassembly 16 U UMTS 12 USIM card installing 20 USIM removing and replacing 20 V vibrate mode indicator 11 turning on and off 11 voice message indicator 12 W warranty service 3 ...

Страница 51: ......

Страница 52: ...all other trademarks indicated as such herein are trademarks of Motorola Inc Reg U S Pat Tm Off 2004 Motorola Inc All rights reserved Personal Communications Sector 1500 Gateway Blvd Boynton Beach FL 33426 8292 6809490A77 6809490A77 O ...

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