Motorola solutions MCC 7100 IP, Руководство по установке и эксплуатации

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- Verify that the number of connecting remote MCC 7100 IP Dispatch Consoles does not exceed
the licensed capacity, and that the licensed capacity is not zero. If the licensed capacity is zero,
see
Troubleshooting the MCC 7100 IP Dispatch Console License Issues on page 82 for
details.
• Check the power mode settings on the PRX 7000 Console Proxy and remote MCC 7100 IP
Dispatch Console.
- Verify the power mode setting, as described in
Setting Windows Power Options on page 47 ,
and, if necessary, restart the FLEXlm licensing service.
• Using the Console Dispatch Status application on the remote MCC 7100 IP Dispatch Console,
verify that the proxy server hostname or IP address is the address configured in the Customer
Enterprise Network (CEN).
• Network elements between the MCC 7100 IP Dispatch Console and the PRX 7000 Console Proxy
may not support standard Maximum Transmission Unit (MTU) or MTU Path Discovery. See
Changing the Maximum Transmission Unit on page 83 for details.
Troubleshooting the MCC 7100 IP Dispatch Console License Issues
If you cannot start the Elite Dispatch or Elite Admin application, perform the following procedure to
determine the issue. The typical symptoms of issues with the MCC 7100 IP Dispatch Console licenses
are:
• The following error that appears when you log on to the Elite Dispatch or Elite Admin application:
Operating License could not be found. Please install a valid license
before invoking the application
• The call capacity information in the Licensing Status pane in the Licensing/Encryption tab of the
Console Status application is
0 Calls
.
Procedure:
• Verify that the new or modified license files are available in the following directory:
C:
\ProgramData\Motorola MCC 7100\Licenses
. If not, see Updating License Files for
MCC 7100 IP Dispatch Console on page 72
• Verify that the MAC address obtained during the license generation phase corresponds to an
enabled network device.
If this network device is disabled, the licensing services do not run.
• Verify that the Windows power settings are correct. See Setting Windows Power Options on
page 47
• If you use a temporary license, open the license file in a text editor and verify that the license did
not expire by looking for a similar line:
+ INCREMENT soft_console_capacity motsol 1.0 07-feb-2012 20 \
The expiration date in non-temporary cases is set to
permanent
.
If the license has expired, perform the following actions:
a. Generate a new license. See
Generating License Certificates for the MCC 7100 IP Dispatch
Console on page 50
b. Import the new license file into the predefined location. See Updating License Files for MCC
7100 IP Dispatch Console on page 72 .
• Verify that the FLEXlm License Manager service is up and running:
- If the service is not running, start the service.
MN000672A01-E
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation
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