Fan makes repetitive ticking noise...
• Check for obstructions in rotor path.
• Make sure mounting hardware at ceiling is secure.
• Make sure all other hardware and blade attachments are tight.
• Give fan adequate “break in period” of several hours to several days then
repeat steps above.
Fan makes humming noise...
• Be sure you are using a fan speed control with specific speed settings. Rheostats or
continuous dimmers will cause motor noise.
• Be sure that all fittings (light kit, bottom dome, canopy, etc.) are firmly secured.
Loose parts will often cause vibrational noise or humming. Removal and re-attachment
can sometimes remedy such resonant vibrational noise.
Fan (or light) not responding to hand-held remote or wall mounted RF signal...
• Check that all wire connections are secure and made as instructed.
• Verify that power is on and reaching the receiver (using a voltmeter).
• Review and repeat pairing instructions.
• Be sure to firmly press the center area of the buttons on you handset or wall control.
• Verify that batteries are installed with proper polarity as indicated inside battery cover.
Unable to operate fan and light independently...
• Be sure you are using a control designed for a fan with light.
• Verify that wire connections at ceiling and wall are made as instructed.
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Customer Service
Monday–Friday, 8am–4pm
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tel 888-588-3267
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