Your two-year
guarantee
•
It is important to retain the retailers receipt
as proof of purchase. Staple your receipt to
this back cover for future reference.
Please quote the following information if the
product develops a fault. These numbers can
be found on the base of the product.
Model no. Serial no.
All Goblin products are individually tested
before leaving the factory. In the unlikely event
of any appliance proving to be faulty within 28
days of purchase it should be returned to the
place of purchase for it to be replaced.
If the fault develops after 28 days and within
24 months of original purchase, you should
contact the helpline number quoting model
number and serial number on the product, or
write to Morphy Richards at the address shown.
You will be asked to return the product (in
secure, adequate packaging) along with a copy
of proof of purchase. Subject to the exclusions
set out below (1-5), the faulty appliance will
then be repaired or replaced and dispatched
usually within seven working days of receipt.
If you suspect a fault, follow the simple
checks detailed below before returning the
appliance or calling the helpline.
•
Check the dust bag and filters for
blockages.
•
Check the hose and tubes for blockages.
•
Check the plug is firmly in the socket and
the supply is switched on.
•
Make sure the socket is working by trying
another appliance.
If for any reason this item is replaced during
the two-year guarantee period, the guarantee
on the new item will be calculated from original
purchase date. Therefore it is vital to retain your
original receipt or invoice to indicate the date of
initial purchase.
To qualify for the two year guarantee the
appliance must have been used according to
the manufacturers instructions. For example
bags and filters should be changed or cleaned
regularly.
Goblin shall not be liable to replace or repair
the goods under the terms of the Guarantee
where:
1
The fault has been caused or is attributable
to accidental use, mis-use, negligent use or
used contrary to the manufacturers
recommendations or where the fault has
been caused by power surges or damage
caused in transit.
2
The appliance has been used on a voltage
supply other than that marked on the
products.
3
Repairs have been attempted by persons
other than our service staff (or authorised
dealer).
4
Where the appliance has been used for hire
purposes or non-domestic use.
5
The guarantee excludes consumables such
as bags and filters.
This guarantee does not confer any rights
other than those expressly set out above and
does not cover any claims for consequential
loss or damage. This guarantee is
offered as an additional benefit
and does not affect your
statutory rights as a consumer.
•
This guarantee is valid in
the UK and Ireland only.
442/8673/09 Rev 2 2/02
The After Sales Division,
Goblin, Mexborough,
South Yorkshire, England, S64 8AJ
Helpline
(office hours)
UK (local rate) 08450 777700
Republic of Ireland 1800 409119
Goblin products are intended for
household use only
Goblin has a policy of continuous
improvement in product quality and
design. The Company, therefore,
reserves the right to change the
specification of its models at any time.
For additional information on Goblin products
www.morphyrichards.co.uk
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