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If you have any questions about the use of your
Soup Maker, check the list below where we have
answered some of the more common
frequently-asked-questions (FAQ’s). If you require
further help, please contact our Helpline:
0344 871 0944.
Does the heating function work when I
remove the Lid?
No. Removing the Lid cuts the power to the unit
for maximum safety. The heating function only
activates when you have placed on the Lid and
selected either smooth or chunky soup programs.
Can I remove the Lid mid-cycle?
Yes, to add ingredients or seasoning if required.
See ‘Add It’ on page 7 for more information.
Can I use my Soup Maker to make
anything other than soup or smoothies?
No. The 4 available programs are set to make
perfect soup and drinks from scratch. Follow the
recipes and adapt them to your own taste.
Can I use uncooked meat in soup recipes
made in my Soup Maker?
You should first cook meat separately before
transferring into your Soup Maker with additional
ingredients from your recipe, as the Soup Maker
is only designed to gently heat the soup which is
not sufficient for cooking raw meat.
What is the capacity of my Soup Maker?
The capacity of your Soup Maker is 1.6L. Ensure
you do not fill your Soup Maker above the MAX
line, otherwise the overfill detector will cut the
power to the Serrator Blade
(16)
and the LED
screen
(1)
will display ‘E1’. If this happens,
simply remove some of your ingredients so the
MAX fill mark is not exceeded and wipe clean the
Over Fill Sensor
(13)
on the Lid
(9)
. Ensure your
ingredients (including liquid) are above the MIN
line, failure to do this will impair the blending
function.
Can I change the times on the smooth
and chunky soup settings?
No. The times for these settings are preset.
Can I use my Soup Maker to reheat soup
I have already made, or reheat
tinned/carton soup?
No. The programs are set to make perfect soup
from scratch. Do not reheat any type of canned or
prepared meals, ie beans, pasta sauce, tinned
tomatoes, prepared meals etc. as they could burn
to the base of the element causing damage to the
product.
What if my Soup Maker stops working?
Your Soup Maker is fitted with a safety
thermostat, which cuts the power and stops the
product from working to prevent overheating if it
is used continuously on 3 or more cycles. If this
happens, remove any food from the Jug and
allow the Soup Maker to cool for 30 minutes and
you can continue making your soup.
If the blend function is used continuously for
more than 20 seconds a safety cut out will cut the
power to prevent overheating. When this happens
wait for 10 seconds before reusing the blend
function.
Can I make cold soups like Gazpacho in
my Soup Maker?
Yes, but you will first need to cook the soup using
either the chunky or smooth soup setting. Then
simply allow to cool or refrigerate before enjoying.
What if food burns on the base of my
Soup Maker?
Due to the starch and sugars present in some
foods, a slight burning may occur if they are
placed in direct contact with the inside base of
the Jug. To prevent this, add half a cup of water or
stock to the Soup Maker before placing in any
solid ingredients. Then top up with the remaining
liquid specified in your recipe.
What if my Soup Maker stops working
during the Chunky cycle?
Switch off the Soup Maker, remove the contents
into a bowl and re-heat in a pan or microwave so
as not to waste the ingredients. Clean the Soup
Maker ready for next use.
Starchy ingredients like pasta and potato can
cause overheating of the element if excessive
quantities are used, stick to the recipes provided
and all will be OK. If you want to create your own
recipe, use the quantities of these starchy
ingredients in our recipes as a guide.
Any Questions?
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