18
WARRANTY
CUSTOMER CARE
WHAT IS NOT COVERED
WARRANTY SERVICE
The 1-year Limited Warranty is valid for products purchased from our MOOSOO only, starting from the date of the
original retail purchased. We will provide customer service for any defects in quality or materials under normal,
non-commercial use.
1. According to the requirements outlined in this instruction manual, the warranty is subject to the following condi-
tions and exclusions.
2.This warranty provides, at no extra cost to you all labor and parts necessary to ensure your machine is in proper
operating condition during the warranty period.
3. We provide the repair or replacement of your MOOSOO appliance if your MOOSOO appliance is found to be
defective due to faulty materials, workmanship function within 1 year of purchase or delivery. ( If any part is no
longer available or out of manufacture, we will replace it with a functional replacement part).
1. Under your MOOSOO guarantee, MOOSOO shall not be liable for costs of repair or replacement of a product
incurred as a result of: Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the MOOSOO appliance which is not in accordance with this MOOSOO Instruction
Manual.
2. Machines purchased from an unauthorized dealer.
3. Use of parts and accessories other than those produced or recommended by MOOSOO.
4. Repairs or alterations carried out by unauthorized parties or agents.
5. Use of the machine other than for normal domestic purpose, e.g. for commercial or rental purposes.
6. Reduction in battery run time due to battery age or use.
1. If you have a query about your MOOSOO appliance, please contact the MOOSOO customer service email:
[email protected]
2. Please inform us your model name/number, purchase date, order number, machine problem and your
requirement.
3. Your model number can be found on rating plate. For information on your rating plate see the inside front
cover.
4. Please keep your purchase receipt in a safe place to ensure you have this information.
5. Service under this warranty will not extend the available time of warranty.
