31
SERVICE AND SUPPORT INFORMATION
MOOG’S STANDARD WARRANTY
Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the
time of shipment. The Warranty Period is one year from the date of purchase. If, in Moog’s determination, it has been
more than five years since the product shipped from our factory, it will be at Moog’s discretion whether or not to
honor the warranty without regard to the date of the purchase. During the Warranty Period, any defective products
will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This warranty covers defects that Moog
determines are no fault of the user.
The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty policy and associated
service is determined by the laws of the country of purchase and supported by our local authorized distributor.
A listing of our authorized distributors is available at www.moogmusic.com/dealers.
If you purchase outside of your country, you can expect to be charged for warranty as well as non-warranty service
by the service center in your country.
RETURNING YOUR PRODUCT TO MOOG MUSIC
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog before
returning any product. Email [email protected] for the RMA number or call us at +1 (828) 251-0090.
All products must be packed carefully and shipped with the Moog supplied power adapter. Etherwave Theremin
must be returned in the original inner packing including the cardboard inserts. The warranty will not be honored
if the product is not properly packed. Once you have received the RMA number and carefully packed your Moog
Etherwave Theremin, ship the product to Moog Music, Inc. with transportation and insurance charges paid, and be
sure to include your return shipping address.
MOOG MUSIC, INC.
160 Broadway St.
Asheville, NC 28801
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or damage as a result of transport.
If the product was abused, was damaged in transit, or is out of warranty, we will contact you with an estimate
of the repair cost. If warranty work is performed, Moog will ship and insure your product to your United States
address free of charge.
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do not have web access, please call
+1 (828) 251-0090 to register your product.
CARING FOR YOUR ETHERWAVE THEREMIN
Clean your Etherwave Theremin with a soft, dry cloth only—do not use solvents or abrasive detergents. Heed the
safety warnings at the beginning of the manual. Do not drop the unit.
AN IMPORTANT NOTE ABOUT SAFETY:
There are no user serviceable parts inside Etherwave Theremin. Refer all
servicing to qualified personnel only.
©2021 Moog Music, Inc. All rights reserved.
MOOG
,
MOOG (stylized with design)
,
the MOOG logo
and
Etherwave
are trademarks of Moog Music, Inc. Registered in U.S. Patent and Trademark Office and elsewhere.
Etherwave Theremin User Manual Version 2
For the most up-to-date user manual visit www.moogmusic.com/etherwave-theremin.
Phone: +1 (828) 251-0090 | Email: [email protected] | Website: www.moogmusic.com
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