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Appendix C: Advanced Network Diagnostics
This appendix presents a general outline of how to diagnose and resolve network
connectivity issues related to the Mood Media MBOX on a corporate network. It is not
intended to cover all scenarios and cannot provide detailed diagnosis information on
devices in the Subscriber’s network such as firewalls, proxy filters and virus scanning
hardware not provided by Mood Media.
Network Configuration Required by the MBOX
The MBOX requires the following outbound ports when set on a LAN connection:
Port/Protocol
Purpose
Remote Destination
80/tcp
HTTP get/post
mbox2.trusonic.com
(206.173.28.19)
53/tcp
DNS
sdns01.trusonic.com
(206.173.28.10)
You may provide a DNS server of your own instead. If your DHCP server provides a
DNS server, the MBOX will automatically use your offered DNS server rather than Mood
Media’s. If your MBOX is configured to use a Proxy server, DNS services will not be
required by the MBOX.
The MBOX makes requests using HTTP GET/POST over port 80 to and from Mood
Media’s servers. The MBOX itself does not accept incoming HTTP connections.
Document the Network Configuration of the MBOX
The MBOX will either be configured for static or DHCP assigned IP address information.
In either case, using the Main Menu of the MBOX, review and document the IP address
settings on the MBOX.
Navigate to
View Settings
in the Main Menu
as described in “Figure 3: Main Menu”
on page 24.
Press the Right button and you will see
Date:
and
Time:
Press the Down button until you reach
netdhcp
which will either be
“
enabled
”
if the
MBOX is acquiring an address via DHCP or
“
disabled
”
if IP address information is
statically assigned
Press the Down button to
ipaddress
and note the IP address
Press the Down button to
subnetmask
and write down the subnet mask
Press the Down button to
gateway
and write down the gateway address
If possible, connect a PC or other computer to the same VLAN on the switch. If it is a
Windows PC, do the following and write down the results:
Start -> Run
,
enter
“
cmd
”
,
press return which will open a DOS command line
window.
Enter the command
“ipconfig /all”
and write down the IP address, Subnet mask
and Gateway address
