General Terms and Conditions of Service
Scope
Unless otherwise agreed in writing in a specifi c case, these terms and conditions of service shall apply to service ope-
rations, including examining and repairing complaints. All our existing or future legal relationships shall be governed
solely by the following terms and conditions of service. Our recognition of any confl icting terms and conditions of the
Ordering Party shall be conditional upon our having given our express written consent to their applicability. We here-
by expressly object to any terms and conditions of the Ordering Party contained in its General Terms and Conditions
of Business or order confi rmation. If order confi rmations or deliveries are accepted without reservation, this shall not
be deemed to constitute recognition of such terms and conditions. Any ancillary agreements or amendments must be
confi rmed in writing.
Guarantee - Manufacturer’s warranty
The manufacturer‘s warranty, which complies with the current statutory provisions, shall apply only in the event that installa-
tion, operation and maintenance have been carried out in accordance with the manufacturer‘s specifi cations contained in the
assembly instructions and instructions for use.
• The warranty period shall commence from the date on which proof of purchase is provided and shall be limited, in
principle, to 12 months.
• Warranty services shall be performed only if the proof of purchase relating to the equipment can be presented.
• Any and all warranty claims shall become void if modifi cations are made to the equipment without the manufacturer‘s
express consent.
• Any warranty claim shall likewise become void in the case of defects that arise due to repairs or interventions made by
unauthorized persons or due to improper use.
• In the case of warranty claims, the serial and article numbers must be indicated together with the designation and a
meaningful description of the fault.
• This warranty shall cover defective equipment parts, with the exception of normal wear parts. Wear parts shall include,
among other things, tubular heating elements and sauna heater stones.
• Only original replacement parts may be used within the warranty.
• Services provided by external companies, electrical assembly and installation work, including in the event of service or
replacement, shall be carried out at the Customer‘s expense and shall not be borne by equipment manufacturer.
Complaints in respect of our products shall be reported to the specialist trader responsible and shall be exclusively
handled via the latter.
The manufacturers General Terms and Conditions of Business, as amended, shall apply in addition to the foregoing terms
and conditions of service.
As of 06/2016
32
GB
