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Wards.com

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9

Troubleshooting

Cleaning & Care

9. The ADD WATER light will light up when there is no more water in
     the reservoir and the cycle will stop automatically. Press POWER once 

     (the power button will flash every 5 seconds). Remove the basket and 

     add water to the reservoir. 

DO NOT fill above the MAX water level mark. 

     

Replace the ice basket and close the cover.

 Wait 3 minutes then press 

     POWER to restart the ice-making function.

1. Stop the ice maker by pressing POWER (the POWER light will go out). 
    Unplug the ice maker from the outlet and allow the unit to warm up to 
    room temperature.
2. If the water tray is not in the vertical position behind the evaporator 

    fingers, gently push the water tray back so that all water drains into 

    the water reservoir.
3. Open the drain plug to drain out excess water.
4. Remove the basket. Wash the ice basket and scoop in warm soapy 
    water, rinse and dry.
5. Remove the water tube screen (at the bottom of the reservoir) and 
    rinse under running water.
6. Clean the inside of the reservoir with a soft cloth dampened with 
    warm water and vinegar. Rinse with a clean damp cloth.
7. Replace the drain plug and the water tube screen. 
8. Clean the exterior of the ice maker with a soft damp cloth. Use a mild 
    dishwashing soap, if necessary.
9. 

DO NOT CLEAN THE EVAPORATOR FINGERS.

10. Do not immerse any electrical appliance, its cord, or its plug, into 
      water.
11. Ensure all parts are dried thoroughly before reassembling and using  
       this appliance.
12. When the ice maker is not in use, or is being stored, ensure the 
       reservoir is completely dry to keep mold from forming. Store with the 
       drain plug open.

             

 Problem                              Cause                                   Solution

There is no indication on 
the control panel.

Disconnection of plug.

Check that the plug is 
plugged into the electrical 
outlet.

ICE FULL and ADD WA-
TER indicators light up 
simultaneously.

Electrical power surge 
or there may be air in 
the lines or the lines are 
blocked. The water tank 
cannot detect water level.

Turn off the ice maker, 
pull out the drain plug, 

fill reservoir with water if 

needed, replace the plug 
and then restart the unit. 
OR 
Inspect relative parts; 
remove the drain plug and 
drain out a small amount 
of water. Replace the 
drain plug and attempt to 
use the unit again.
OR
Check if ice is blocking 
the ice shovel. Turn off the 
unit; let the ice melt and 
restart.

The unit does not oper-
ate.

Power is not being sup-
plied to the unit. The 
ambient temperature or 
the water temperature is 
too high

Plug the unit into a 
standard 110/120 Volt, 60 
Hertz power source. Run 
the ice maker in tempera-
tures below 90°F and/or 
pour colder water into the 
water reservoir.

Ice blockage. No ice is 
being made.

Making ice takes too much 
time.

Turn off the machine. Start 
the machine after the ice 
block melts. 
OR change the size selec-
tor to small ice cubes.

The ice-making cycle 
seems normal, but no ice 
is produced.

There is refrigerant leak-
age. A pipe in the cooling 
system is blocked.

Call Customer Service.

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