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TROUBLESHOOTING
Q1: Video is not present on one of the remote displays.
A1: Verify that the Power LED (4) on the receiver is illuminated. Verify that the EDID is not
set to a video resolution that exceeds the capability of the display. Verify that the Link
LED (6) on the receiver is illuminated. Try swapping out the HDMI® cable with a known
good one.
Q2: The Power LED (4) and/or the Link LED (6) on a receiver is not illuminated.
A2: Verify that the Cat6 Ethernet cable is properly plugged into both the splitter and
repeater. Try swapping out the Cat6 Ethernet cable with a known good one.
Q3: Video is present on the remote displays but not the local loop display.
A3: Verify that the EDID is not set to a video resolution that exceeds the capability of the
display. Try swapping out the HDMI cable with a known good one.
Q4: Video is not present on any display.
A4: Verify that the video source device is powered on and playing video. Verify that
splitter is plugged in and powered on. Try swapping out the HDMI cable from the
source with a known good one.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with any
questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come online
to talk to one of our friendly and knowledgeable Tech Support Associates. Technical
support is available through the online chat button on our website www.monoprice.com
during regular business hours, 7 days a week. You can also get assistance through email by
sending a message to [email protected]
