7
TROUBLESHOOTING
Q1:
The Power Bank won't charge my device and all the LEDs remain off.
A1:
The battery is depleted. Please fully recharge the Power Bank and try again.
Q2:
The flashlight won't turn on.
A2:
Press and hold the Power button for about 3 seconds to turn the flashlight On or Off. Check the battery
charge level and recharge as necessary.
Q3:
Despite being fully charged, the Power Bank won't charge my device.
A3:
Double check the cable connections and reseat as necessary. Try using a different charging cable. Check your
device's owner's manual to verify it is compatible with Power Banks. Try charging a different device to see if
it is the Power Bank, cable, or device that is causing the problem.
Q4:
The Power Bank will charge using a wall charger, but won't charge when I plug it into my computer.
A4:
Verify that you are not connecting through a passive USB hub. Try using a different USB port. Note that some
laptop USB ports may have insufficient current to charge the Power Bank in a timely manner.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with any questions you may have
about installation, setup, troubleshooting, or product recommendations. If you ever need assistance with your new
product, please come online to talk to one of our friendly and knowledgeable Tech Support Associates. Technical
support is available through the online chat button on our website (
www
.
monoprice
.
com
) during regular business
hours, 7 days a week. You can also get assistance through email by sending a message to
tech
@
monoprice
.
com
