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MONKEY BANANA warranty does not cover products that
have been modified and/or abused, including but not
limited to the following:
1.
Damages to housing and housing finish due
to misuse, abuse, or improper use of cleaning
material/methods, Bended housings, broken
connectors, scratches or total damage of the LED
Display cause of misuse.
2.
Any damage caused by the accident, misuse or
improper use, negligence, burnt, soak, abrasion,
rust or dip-dye, lightning strike and other force
majeure.
3.
Without the official instruction from our technical
engineers, fading, deterioration of the Banana
D.I. components and finish due to improper
exposure to elements.
4.
Burnt tracers on PcB due to improper use.
5.
Product/part damaged due to poor package or
abusive shipping conditions.
6.
Subsequent damage to other products.
7.
To alter on the original serial number label or
completely without serial number.
8.
Any accessories from MONKEY BANANA company
do not include in the warranty service. A warranty
claim will not be valid if the warranty return card
is not properly filled and returned to the official
agent of MONKEY BANANA with a copy of the
sales invoice.
Service request:
To received product(s) service, please ship the defective
product back to the official agent of MONKEY BANANA
company after you have got the RMA number from
them. Make sure you provide us with your complete and
correct contact information. In most cases, our techni-
cians might be able to resolve the problem over the
phone, thus eliminating the need to ship the product.
Shipping Instruction:
Product(s) must be packed in its original protective
box(es) to minimize transport damage.
disputes resolution:
All disputes between clients and MONKEY BANANA
company resulting from the limited warranty policy
resolved according to the laws and regulations of
Germany
Other Instructions:
MONKEY BANANA company will not be responsible
for any misfeasance benefit loss which caused by our
products. MONKEY BANANA company owns the final
right for the explanation of this warranty card. Products
shall be subject to any changes without notices.
termS
Warranty
