7
5.1 Application
To begin the process of assessing your application for a
Silo
Track
TM
CLOUD
Gateway, the #396A, #396B and #396C Application
Questionnaire form(s) will need to be filled out. This information will help evaluate your application for the
Silo
Track
TM
CLOUD
Gateway,
as well as the vessel configuration. Go to the Monitor Technologies website (www.monitortech.com) or consult the factory to acquire
these forms and to get started.
5.2 Router Configuration
The
Silo
Track
TM
CLOUD
Gateway will arrive pre-configured from the factory based on the information provided on the Application
Questionnaires (mentioned above).
Subsequent configuration adjustments to the router (such as addition of a silo, sensor address and measurement frequency) must be
performed by the Monitor technical support department.
NOTE
: The router will have to be powered, and have internet connection.
The Monitor technical support department can then access the router to make the appropriate adjustments. Please call the factory for
assistance.
5.3 How to Use the Website Software
For directions on how to perform required setup steps (ex. for user profiles and silo configuration), to configure reports and
notifications, and to use the supporting website, please see these documents:
- Bulletin #394C
Silo
Track
TM
CLOUD
, Software/App, Manager’s User Manual
- Bulletin #394D
Silo
Track
TM
CLOUD
, Software/App, Technician’s User Manual
[Go to the
Silo
Track
TM
CLOUD
Software/App or consult the factory to acquire these documents.]
CONFIGURING GATEWAY
TROUBLESHOOTING
4.1 General Operational Guidelines -
All Sensors
1) Operation duty cycle -
Although the
Silo
Patrol
®
SMU has passed tests that have accumulated over 150,000 operations,
it is recommended that the SMU be utilized as a periodic measurement device only. Applications requiring measurement more
than fifty times in a 24 hour period are not recommended, as this is an electro-mechanical device; unnecessary/excessive
operation can affect optimum performance and/or useful life. However, there are no physical limitations to the number of
operations which can occur in one hour (i.e. the motor can run continuously and not overheat). For a fully continuous
measurement device, consult the factory regarding other technologies such as
Radar
Right
™ non-contact radar sensor.
2) Measurement rate -
The average measurement rate of a
Silo
Patrol
®
SMU is influenced by the amount of cable on the storage
reel. The speed of the plumb bob descent and ascent is faster when more cable is wound on the storage reel. As a result the
rate of plumb travel can range from 1.0-1.5ft/sec (300-450mm/sec). There is no discernable rate of measurement for various
distances for the
Radar
Right
™.
3) Application restrictions -
The
Silo
Patrol
®
SMU is equipped with a motor and spring tension system which is designed to
maximize the pull out capacity in the event that a plumb bob becomes entangled or buried. The SMU has been successfully
tested for operation in silo filling cycles and free flowing material applications. In applications where severe bridging or clinging
occurs, it is not recommended to operate during a filling operation. A functional electrically activated lock out circuit properly
utilized prohibits both automatic and manual measurements when energized. Consult the
Silo
Patrol
®
SMU installation/operation
manual (Bulletin #344A) or the factory for additional recommendations.
GENERAL OPERATION - ALL SENSORS
PROBLEM: S
ilo
Track
TM
CLOUD
Gateway reports an “Offline” alert on a specific channel
CAUSE/SOLUTION:
1) This error is typically caused by a lack of power to the Gateway.
2) Verify that power connections to the gateway are intact.
3) Verify that there is actually electrical power being delivered to said connections.
4) (Ethernet Connection) Ensure ports 3197 and 3199 are open on the firewall and Ethernet cable is connected to LAN 1 on Gateway.
(Cellular Connection) Ensure Gateway is located in a location with strong cellular service/signal. Consult Signal Strength LED’s on
Gateway for visual verification.
5) Consult factory as needed.
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