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In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working.”
When you contact the Service Force Centre you will need
to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
Service and Spare Parts
Moffat Guarantee conditions
We, Moffat, undertake that if, within 24 months of the
date of the purchase, this Moffat appliance or any part
thereof is proved to be defective by any reason only of
faulty workmanship or materials, we will, at our option,
repair or replace the same FREE OF ANY CHARGE for
labour, materials or carriage on condition that:
* The appliance has been correctly installed and used
only on the gas and electricity supply stated on the
rating plate.
* The appliance has been used for normal domestic
purpose only, and in accordance with the
manufacturer's instructions.
* The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any person
not authorised by us.
* All service work under this guarantee must be
undertaken by a Moffat Service Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between
8.30am and 5.30pm
Monday to Friday
.
Visits may be available outside these
hours, in which case a
premium
will be charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
* Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliance
outside the United Kingdom.
* Appliances found to be in use within a commercial or
similar environment, plus those which are the subject
to rental agreements.
* Products of Moffat manufacture which are not
marketed by Moffat.
European Guarantee
If you should move to another country within Europe then
your guarantee moves with you to your new home
subject to the following qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to the same
extent for labour and parts as exist in the new country
of use for this brand or range of products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European Community
(EC) or European Free Trade Area.
* The product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
normal household
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest Customer
Care centre, listed below, to give them details of your
new home. They will then ensure that the local Service
Organisation is aware of your move and able to look after
you and your appliances.
France
Senlis
+33 (0)3 44 62 29 99
Germany
Nürnberg
+49 (0)911 323 2600
Italy
Por39 (0)1678 47053
Sweden
Sto46 (0)8 738 79 50
UK
Slough
+44 (0)1753 219897
Guarantee Conditions
For general enquiries concerning your Moffat appliance
or for further information on Moffat products, please con-
tact our Customer Care Department by letter or telephone
at the address below.
Customer Care Department
Moffat
55-77 High Street
Slough
Berkshire SL1 1DZ
Tel : 08705 950950
* calls to this number may be recorded for training pur-
poses.
Customer Care Department
