INS11047 - 7/21
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Limited Warranty: Flo by Moen
This limited warranty contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you. The
following is the complete warranty for the products and services of Flo Technologies, Inc. and it’s subsidiaries and affiliates (collectively “Flo”) and
supersedes all other warranties and representations, whether oral or written. Except as expressly set forth herein, no other warranties are made with
respect to Flo products and services and Flo expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law,
any warranty that may exist under national, state, provincial or local law including, but not limited to, any implied warranty of noninfringement,
merchantability or fitness for a particular purpose. All warranties, whether express or implied, are limited to the periods of time set forth herein.
This Limited Warranty covers the Flo by Moen Device (as defined below) contained in the Flo by Moen box. We reserve the right to change the terms of the Limited Warranty at
any time, so please review the Limited Warranty each time prior to placing an order or otherwise acquiring any Flo by Moen Device from Flo Technologies. Every time you place
an order or otherwise acquire Products from Flo Technologies, the Limited Warranty in force at that time will apply between you and Flo Technologies. If you have any questions
regarding this Limited Warranty, you can contact Flo Technologies by email at [email protected], or by telephone at 1(844)-MEETFLO.
WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Flo Technologies 9415 Culver Blvd #210 Culver City, CA 90232, warrants to the owner of the enclosed Flo by Moen Device contained in this box (“Product" or "Device”) will be free
from defects in materials and workmanship from the date of delivery following the original retail purchase until the end of the Warranty Period (as defined below). For Flo by
Moen Smart Water Shutoff Devices and the Flo by Moen Cellular Antenna, the Warranty Period shall be one (1) year, unless a subscription to FloProtect or the Multi-Unit Property
Dashboard is maintained, in which case the Warranty Period shall be either: a) the duration the subscription is maintained; or b) five (5) years, whichever is shorter. For all other
Flo by Moen Devices, the Warranty Period shall be one (1) year.
If the Product fails to conform to this Limited Warranty during the Warranty Period, Flo Technologies will, at its sole discretion, either (a) repair or replace any defective Product
or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Repair or replacement may be made with a
new or refurbished product or components, at Flo Technologies’ sole discretion. If the Product or a component incorporated within it is no longer available, Flo Technologies may,
at Flo Technologies’ sole discretion, replace the Product with a similar product of similar function. This is your sole and exclusive remedy for breach of this Limited Warranty. Any
Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from
the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to
subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.
(1) TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within thirty (30) days of the
original purchase and receive a full refund. You will be solely responsible for (and Flo disclaims) any and all loss, liability, or damages, including to your wiring, plumbing, fixtures,
electricity, water, Wi-Fi, home, product, product peripherals, computer, mobile device, and all other items, people, and pets in your home, resulting from the removal of the
Product.
(2) WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow proper return procedure. Before
making a claim under this Limited Warranty, the owner of the Product must (a) notify Flo of the intention to make a warranty claim by visiting meetflo.com/support during the
Warranty Period and providing a description of the alleged failure, and (b) comply with Flo’s return shipping instructions. Flo will have no warranty obligations with respect to a
returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).
