MobileHelp Complete User Guide
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MHP8003-179E
We recommend that you purchase a MobileHelp “lock box” to safely store your house key.
Your lock box code will be stored on your account and given to emergency personnel
in order to gain entry to your home without causing damage. If you have your own
lock box (not purchased from MobileHelp), please call MobileHelp Customer Service at
1-877-827-6207 to ensure your code is noted on your account.
How far away from the Base Station will my Help Buttons work?
Your Help Buttons are designed to work at an approximate range of 600 feet from the
Base Station, depending on the size and construction of your home.
What happens if I push my Help Button but cannot get to the Base Station?
If you push your Help Button, stay where you are. An Emergency Operator will communicate
with you through your Base Station or Mobile Device.
Why is the Emergency Operator having trouble understanding me?
The microphones in the Base Station and Mobile Device are very sensitive, and will pick
up surrounding noises from your television, radio, wind from ceiling fans, and the like.
To increase the quality of the call, look for a quieter area to set up your Base Station or go
to a quieter area with your Mobile Device.
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