3502
Optical Chopper System
46
Oriel Instruments
151 Evergreen Dr.
Bozeman, MT 59715 USA
Telephone:
877-835-9620 (toll-free in United States); 949-863-3144
Fax:
949-253-1680
Technical assistance & Repair Service:
Customers outside of the United States must contact their regional representative for all
sales, technical support and service inquiries. A list of worldwide representatives can be
found on Oriel's website:
http://www.newport.com/b/oriel-instruments
7.3
Request for Assistance / Service
Please have the following information available when requesting assistance or service:
•
Contact information for the owner of the product.
•
Instrument model number (located on the product label).
•
Product serial number and date of manufacture (located on the product label).
•
Description of the problem.
To help Oriel's Technical Support Representatives diagnose the problem, please note the following:
•
Is the system used for manufacturing or research and development?
•
What was the state of the system right before the problem?
•
Had this problem occurred before? If so, when and how frequently?
•
Can the system continue to operate with this problem, or is it non-operational?
•
Were there any differences in the application or environment before the problem occurred?
7.4
Repair Service
This section contains information regarding factory service for this product. The user should not
attempt any maintenance or service of the system beyond the procedures outlined in this manual.
This product contains no user serviceable parts other than what is noted in this manual. Any problem
that cannot be resolved should be referred to Oriel Instruments.
If the instrument needs to be returned for service, a Return Material Authorization (RMA) number
must be obtained prior to shipment to Oriel Instruments. This RMA number must appear on both
the shipping container and the package documents.