System Overview
33
Mitel SMB Controller
syd-0657/2.0 – R6.0 – 09.2018
2. 7. 2. 3
CTI - Computer Telephony Integration
The Computer Telephony Integration (CTI) integrates telephony services in the com-
pany process. Besides conventional telephony features Mitel Open Interfaces Platform
(OIP) offers many other convenient functions, which supports the employees with their
daily work, for instance:
• Dialling by name for outgoing calls and CLIP display for incoming calls offers an
added value by the integration of external directories and databases.
• Notification of Microsoft Outlook appointments on the system phones
• Presence-controlled communications with Busy Indicator
• Automatic Call Distribution
• Access to system configuration, what a maximum integration of different systems
ensures
And of course the communication system supports also First and Third-Party CTI inter-
faces for commercial CTI applications based on the Microsoft TAPI 2.1 standard.
Terminal supervision/control on the communication server by third-party applications
via the CSTA protocol is also supported.
First-party CTI
A first-party CTI is the direct physical connection between a phone terminal and a te-
lephony Client (workstation PC). Telephony functions and telephone states are con-
trolled and monitored on the telephony Client. A first-party CTI solution is ideal for a
small number of CTI workstations and is easily implemented.
MiVoice Office 400 supports First-Party CTI on all system phones via the Ethernet in-
terface. For some applications (e.g. Office eDial) the First-Party TAPI Service Provider
(AIF-TSP) is required. Other applications (e.g. Mitel Dialer) use the CSTA protocol.
Application example
• Dialling from a database (phone book CD, etc.)
• Caller identification (CLIP)
• Creating a call journal
• Mitel Dialer (see Tab. 10, page 26)
Third-party CTI
Third-party CTI is an user-friendly multi-station solution. In contrast to first-party CTI,
third-party CTI controls and monitors several system phones (including cordless
