System Overview
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Mitel SMB Controller
syd-0657/2.0 – R6.0 – 09.2018
2
System Overview
This chapter provides a brief overview of the Mitel Small and Medium Business Con-
troller (SMBC) loaded with the MiVoice Office 400 application software describing
the installation versions, the positioning within the MiVoice Office 400 series and the
networking possibilities. It also features the system phones, the applications and the
application interfaces. If you are setting up an communication system for the first
time, it may be useful to set up a test system step by step on site. At the end of the
chapter you find a useful getting started guide for this purpose.
2. 1
Introduction
MiVoice Office 400 is a family of IP-based communications servers for professional
use in companies and organizations operating as small and medium-sized businesses
in all industries. The family consists of four systems with different expansion capacities.
The systems can be expanded using cards, modules and licences, and adapted to the
specific requirements of companies.
The family covers the growing demand for solutions in the area of unified communica-
tions, multimedia and enhanced mobile services. It is an open system that supports
global standards and is therefore easily integrated into any existing infrastructure.
With its wide range of networking capabilities the system is particularly well suited for
companies that operate in several locations. Coverage can even be extended to the
smallest branch offices at low cost.
MiVoice Office 400 communication systems handle “Voice over IP” technology with all
its benefits. What’s more, the systems operate just as easily with traditional digital or
analogue phones and public networks.
With the integrated Media Gateways any hybrid forms of an IP-based and digital or an-
alogue communication environment are also possible. This enables customers to
make the switch from traditional telephony to IP-based multimedia communication ei-
ther in just one step or, gradually, in several stages.
2. 2
Communication server
The Mitel SMB Controller, loaded with the MiVoice Office 400 application software, is a
communication server in the middle end of the MiVoice Office 400 family in terms of
system capacity and expansion possibilities. However all MiVoice Office 400 communi-
cation servers are equipped with the same system software and offer the full scope of
performance.
