Mitel Inter-Tel Axxess, Руководство администратора, Страница: 308 / 384

Page 292
Voice Processing Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Automated Attendant
When Automated Attendant answers a call, it plays a recording that gives dialing instructions.
During or after the recording, the caller may then directly dial a station extension number,
Voice Mail access number (if there is no associated mailbox), or hunt group pilot number. Or,
the caller may use the directory to look up the desired extension.
When Automated Attendant answers a call, the caller will hear the company greeting, followed
by instructions and the list of available options. The caller then has the following options:
•
Dial a station extension number: If an extension number is dialed, the call is trans-
ferred to the selected station. If ringback tones are enabled, the caller hears ringing
while the call is being transferred. If ringback is not enabled, the caller hears music. If
the called station is forwarded, the call follows the programmed forward.
•
Dial a hunt group number: When a hunt group number is dialed, the call is transferred
to the selected hunt group. The call rings or circulates according to how the hunt group
is programmed. If ringback tones are enabled, the caller hears ringing while the call is
being transferred.
•
Dial the Voice Mail application’s extension number: The caller can reach the Voice
Mail main greeting by dialing the application’s extension number assigned to the Voice
Mail feature. The caller can then leave a message as a non-subscriber or access any of
the Voice Mail subscriber features. (See
page 314 for Voice Mail information.)
•
Use the directory: If the caller does not know the extension or mailbox number of the
desired party, he or she can spell the name using the dialpad buttons and “look up” the
number in the directory. (This option can be disabled in the database. Or, if there are no
names recorded for the individual mailboxes or for the system’s extension IDs, this
option will not be provided.) Directory names can be sorted by first or last name. (Refer
to
page 314 for information about using the directory.)
•
Dial the operator access destination: If the caller needs further assistance, dialing 0
will access the voice processing system’s programmed operator destination. Or, if the
caller is on a rotary endpoint and cannot enter a digit, the call will be automatically
transferred to the operator destination. (The operator access destination is programmed
in the database. There can be separate destinations for day and night modes.)
NOTE:
Due to the natural characteristics of the trunk, the volume level of DTMF tones
transmitted over the trunk may be substantially reduced before reaching the system and
voice processing system. This natural degradation in tone volume may adversely affect
the reliability of the Automated Attendant feature. Other factors which can affect Auto-
mated Attendant performance are trunk noise and the quality and strength of the DTMF
tones generated by the off-premises endpoint itself.