Mitel INT4000, Руководство пользователя

Страница: 54 / 62

Hunt Groups
Page 42
Mitel ® INT4000 User Guide – Issue 6, December 2008
2. Do one of the following:
•
Enter the desired ACD hunt group number.
•
Press to log into all of your ACD hunt groups at once.
The display shows AGENT LOGIN AGENT ID.
If you entered an invalid hunt group number, the display shows NOT AN ACD HUNT
GROUP, and you hear repeating tones.
3. Do one of the following:
•
To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID. The display
shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt
group(s) that you requested that use the Agent ID you entered in this step.
•
To login to ACD hunt group(s) that do not use Agent IDs: Press . The display
shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt
group(s) that you requested.
If you were already logged in , the display shows ALREADY LOGGED INTO <hunt
group> .
If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN
THIS HUNT GROUP, and you hear repeating tones. Start over.
4. Press to hang up. Repeat this procedure to log into additional ACD groups, if
necessary.
When you log into a group, you may be automatically connected to a call after you hear a
short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt
group and you are using a headset, you will be automatically connected. If this option is
not enabled for your hunt group, the call will ring until you answer it or until it times out to
another extension.
NOTE
If another Agent ID is already logged in at this endpoint, you hear
repeating tones, and the display shows DIFFERENT AGENT ID
ALREADY USED. The other agent must log out before you can use
that endpoint.
NOTE
Even if the ACD Agent ID Automatic Connect option is enabled, the first call
you receive (after you log in or remove your endpoint from DND while logged
in) will ring until you answer it. You will, however, be automatically connected
to subsequent calls.
#
#
TALK