MIVOICE OFFICE 400
MITEL 6920 SIP
USER GUIDE
eud-1763_en / 1.0 – R5.0 HF1 – 08.2017
Страница 1: ...MIVOICE OFFICE 400 MITEL 6920 SIP USER GUIDE eud 1763_en 1 0 R5 0 HF1 08 2017...
Страница 2: ...os and graphics collectively Trademarks appear ing on Mitel s Internet sites or in its publications are registered and unregistered trade marks of Mitel Networks Corporation MNC or its subsidiaries co...
Страница 3: ...a SIP provider Consult your system administrator if you are unsure whether you have the correct user s guide for your requirements Notes Not all listed functions are available by default Contact your...
Страница 4: ...use a soft moistened or antistatic cloth to clean your device Do not use chemicals or other chemical products Cost control and data protection You should protect your phone with a PIN so that no one c...
Страница 5: ...rsion 1 0 Based on MiVoice Office 400 R5 0 HF1 Valid as of MiVoice Office 400 R5 0 HF1 Document date 08 2017 In PDF Viewer click on this link to download the latest version of this document https pbxw...
Страница 6: ...rview of available functions 59 Organising absences from the desk 63 Operating call lists and voice messages 68 Organisation within the team busy lamp field 71 Line key on a key telephone 73 Using fun...
Страница 7: ...Mitel 6920 SIP 7 eud 1763 0 1 DRAFT R5 0 HF1 08 2017 Data protection 96 Limited Warranties 97 Regulatory notices 102 Index 108...
Страница 8: ...incoming calls shall be routed see chapter Activating personal call routing page 53 More benefits of the one number user concept With Ring Alone you can decide on which phone a call is signalled acou...
Страница 9: ...ettings i e key configuration labels for configurable keys display language etc directly and autonomously on your PC As soon as you receive an user account for the Self Service Portal from your assist...
Страница 10: ...8 2017 Keys Display and Menu Guidance The following sections provide an overview of the keys and sockets available on your phone and their usage Key designations and sockets 11 Display symbols 14 Oper...
Страница 11: ...signations and sockets The following figure shows the keys on the phone Mitel 6920 SIP Phone The following table describes the keys on the Mitel 6920 SIP phone with regard to the figure 14 15 7 2 10 1...
Страница 12: ...splay in idle state and line selection Navigating in the options list Vertical navigation keys Navigating in the sub menus of the options list Selection key Selecting a menu item Confirming settings 5...
Страница 13: ...cally set by the MiVoice Office 400 communication system You can configure additional functions If more than four functions or call numbers are configured the fourth key is used to switch levels Every...
Страница 14: ...cessible at the next level A LED is located next to each function key signalling the functional state 1 depending on configuration No Key icon Key name Description and Usage Status line Missed calls N...
Страница 15: ...s information main window Phone in dial mode Incoming call Call connected Outgoing call Call on hold Active conference More keys available Voice message unread Voice message retrieved Voice Mail mode...
Страница 16: ...1 0 R5 0 HF1 08 2017 Option key Language Time and Date Directory Lock Status Audio Display Live Dialpad Restart Note Settings under the menu item Advanced are protected by a password and reserved for...
Страница 17: ...400 communications system The functions are displayed on screen and operated with the navigation key The softkeys are set to the most commonly used functions with the right softkey always being the Mo...
Страница 18: ...5 expansion key module The key configuration is not made directly on the phone Available settings for the key configuration MiVoice Office 400 communication system The con figuration is made by your s...
Страница 19: ...for entering digits password text and special charac ters and also for quickdial You can use the alphanumeric keyboard to dial a phone number to make a call and to press keys as required by an Intera...
Страница 20: ...the abc ABC 123 softkey Correcting entries To delete an incorrect character use the Backspace softkey Confirming entries To confirm an entry or selection use the Select softkey 1 Note that the actual...
Страница 21: ...olours and light statuses Message LED State Description Flashes fast Incoming call Flashes slowly New voice message Lit Phone locked LED in line key State Description Does not light up Line free Flash...
Страница 22: ...h the phone 28 configurable keys Three expansion key modules give 84 configurable keys Each key has an LED for visual signaling The keys on the module support all key types that are supported by your...
Страница 23: ...s your Ethernet enabled phone to join a secure high speed network It is software transparent that is to use the adapter no changes to driv ers management tools or applications are needed No Key Descri...
Страница 24: ...esigned to communicate in the 2 4 GHz and 5 GHz bands Radio interference encountered in the commonly used 2 4 GHz band can be avoided by using the 5 GHz band Gigabit Ethernet support The wired LAN por...
Страница 25: ...Mitel K680 You can connect a magnetic keypad to your phone in order to simplify text input The Mitel K680 has the following prop erties The keyboard can be connected and removed magneti cally The keyb...
Страница 26: ...tion is now activated Activating deactivating Directory Lookup with Mitel K680 Press the Option key Scroll to Phone book and press the selection key Scroll to Keypad search and activate deactivate the...
Страница 27: ...Mitel 6920 SIP 27 eud 1763 1 0 R5 0 HF1 08 2017 Mitel K680 QWERTZ 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Alt key 7 Enter key 8 Del backspace _ _ Alt 8 1 7 6 3 2 3 4 5 4...
Страница 28: ...lay and Menu Guidance Mitel K680 AZERTY 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Alt key 7 Enter key 8 Del backspace Note To enter numbers press Shift Number _ _ Tab Verr Maj...
Страница 29: ...icient use Making calls 30 Initiating calls 33 Using functions before while in a call 40 Using further functions 53 Overview of available functions 59 Organising absences from the desk 63 Operating ca...
Страница 30: ...a call As long as you have not picked up a call you can reject it during the ringing phase Deflecting a call As long as you have not picked up a call you can deflect it to another call number Silenci...
Страница 31: ...munication system Rejecting a call Press the End key or the Ignore softkey during the ringing phase The connection is rejected and depending on the system configuration the caller either hears the bus...
Страница 32: ...call 1 Press the loudspeaker headset key Open listening is activated 2 Put the handset on hook Handsfree is activated To continue the call with the handset Pick up the handset The loudspeaker and han...
Страница 33: ...your phone for making a call Dialling with the phone number You want to call someone and key in that person s phone number With call preparation you can enter a phone number without it being dialed a...
Страница 34: ...ormation on the phone books can be found in chapter Phone book management page 86 Field Description Quickdial With Quickdial you only need to press the digit keys for each letter once even though each...
Страница 35: ...kdial and Dial by name option appears Use the navigation key to select any of these options Directory lookup with quickdial In the Quickdial field enter the first few let ters of the name you are look...
Страница 36: ...umber Note After the call has been successfully connected the entry is deleted from the unanswered call list Or Call list for unanswered answered calls Press the Menu softkey or press the function key...
Страница 37: ...ra Press the right navigation key to view detailed information about the selected user Press the Dial softkey or the Select button or the Loudspeaker Headset button or pick up the handset to dial the...
Страница 38: ...or private call Once you have activated the phone using a function code and your PIN dialling by your private phone book is available The called party s display shows your per sonal phone number and...
Страница 39: ...heir phone see chapter Activating protection against call types page 85 for configuration Note If the user is making an enquiry call or is in a conference the function Automatic call waiting cannot be...
Страница 40: ...ic callback In this case your phone will start ringing as soon as the party you are trying to reach goes on hook When you pick up the handset the person you want to call is dialed directly If the call...
Страница 41: ...or use a CTI client for example the Mitel OfficeSuite Hide number You do not want your call number to appear on the terminal display of a called party in the public network The following options are...
Страница 42: ...nly be restricted for certain calls This function must be activated before dialling the call number Activating deactivating calling line identification restriction permanently Press the function key f...
Страница 43: ...meone else in the middle of a call and put your original call partner on hold You can make enquiry calls to both internal and external users Parking the active call party Press the function key for Pa...
Страница 44: ...other user does not answer you can cancel the enquiry call with the Cancel softkey or with the End key and recommence the first call with the flashing line key Ending the enquiry call Press the Drop...
Страница 45: ...You can transfer the call with or without prior notice Setting up a conference you are connected 1 Press the Conference softkey 2 Enter the phone number of the second conference call party 3 Press the...
Страница 46: ...the first call party is put on hold is dis played LED of the line key flashes 3 Wait until the person has answered the call If the second user does not answer you can cancel the second call using the...
Страница 47: ...user or input the call number manually each time Starting the emergency announcement In addition to normal announcements the MiVoice Office 400 communica tion system also allows for emergency announc...
Страница 48: ...cements It differs from a normal announcement in the following aspects You cannot reply to or stop an emergency announcement but listen to it with the handset You cannot block an emergency announcemen...
Страница 49: ...nd a call recording overview in your e mail box Contact your system administrator for more information You can start recording calls in the following situations during an active call During a conferen...
Страница 50: ...r call party or put him on hold Activating discreet ring You do not want to be disturbed by the ring of the phone You do not how ever want to switch off the phone As an alternative to the usual ring y...
Страница 51: ...apter Configuring or deleting a key assignment page 91 Activating deactivating discreet ring Press the function key for Discreet ring on off The function is activated deactivated the LED on the functi...
Страница 52: ...e this function you should therefore notify your call party in advance Activating answering silent intrusion Silent intrusion intrusion without prior notice is a variation of the intrusion function an...
Страница 53: ...ll party in advance Using further functions This section explains some more convenient features provided by your phone All functions you can save under a configurable key can be found in chapter Overv...
Страница 54: ...ivating personal call routing Modify Renaming personal call routing Change settings The personal call routing settings can only be changed by your system administrator or yourself in the Self Ser vice...
Страница 55: ...te When you have activated ring alone but deactivated the personal call rout ing for a phone in parallel an incoming call is not acoustically but only vis ually signalled Locking Unlocking your phone...
Страница 56: ...nd the call Activating the phone lock Press the function key for Phone lock on off The phone is locked and can only be unlocked using your PIN is displayed in the status line Deactivate the phone lock...
Страница 57: ...that phone for free seating purposes You can only log on once to a Free Seating phone The moment you log in to another free seating phone you are automatically logged off the original phone Logging of...
Страница 58: ...help Alarm cancellation delay Your system administrator can set a delay 1 60 seconds depending on the Mitel system phone During this delay the user can enter another call number in order not to trigg...
Страница 59: ...codes in the user s guide Features Overview Mitel 415 430 470 on the Mitel DocFinder Please note than function codes can only be used as prefix dialling on your phone Using the hotline User needs help...
Страница 60: ...to specific destination user Call forw if busy CFB to VM on off If you are busy incoming calls will be forwarded to specific destination voice mail Call forw on no reply CFNR to user on off Incoming...
Страница 61: ...Free seating page 57 Hide number on off Permanently prevents your number from being dis played to the caller see chapter Hide number page 41 Hide number per call Prevents your number from being displ...
Страница 62: ...ystem menu Presence see chapter Controlling the presence status page 64 Presence profile on off Activate deactivate presence profile You can select a presence profile profile number 1 4 see chapter Co...
Страница 63: ...e type of telephone User group all Log in log out Log in out of all user groups In the user group incom ing and internal calls are routed to a group of internal destinations according to a preconfigur...
Страница 64: ...e can be found in chapter Configuring presence profile page 88 Calls you receive while your presence status is busy will be indicated in the call list The presence status can be managed via the system...
Страница 65: ...he possibility of leaving a message Example The person you have called is not available until 02 00 p m on 31st January Please leave a message after the tone The absence information is an integral par...
Страница 66: ...nformation 1 Scroll to Description and press the Modify softkey 2 Enter description and confirm with the Select softkey 3 Scroll to Time date and press the Modify softkey 4 Make the changes and confir...
Страница 67: ...ur phone is busy Existing call forwarding settings at the selected destina tion cannot be executed Contact your system adminis trator for more information Menu Description User Incoming calls are forw...
Страница 68: ...Voice Mail Press the function key for Menu Scroll to Call forwarding and press the Select softkey Select the call forwarding option you want and confirm with the Select softkey Select Voice Mail as t...
Страница 69: ...tail Available detailed information Call number name Call date and time Presence status of the user Delete Delete entry Note If you delete an entry in the unanswered calls list then any voice messages...
Страница 70: ...entry and delete all entries with the Delete all softkey The phone displays a confirmation screen Delete all Confirm the deletion by pressing Yes All entries from the call list are deleted Menu Descr...
Страница 71: ...ield This section explains the different options provided by your phone to communicate in a team Press the function key for Voice mail Play voice message Select the entry you want and press the Play s...
Страница 72: ...ine state shows the various states of the line such as idle ringing connected and on hold This is indicated by the LED on the phone Presence state It shows the presence state of the user such as avail...
Страница 73: ...employees in a travel agency who work with Europe as a destination The KT line key belonging to the KT line shows the status of the KT line through an LED and allows you to accept calls which are mad...
Страница 74: ...ncoming call meets a busy KT line the call is forwarded to the sec ond KT line etc Only if no more KT lines are available will your caller hear a busy tone Initiating a call via a KT line key You want...
Страница 75: ...part of Mitel OpenCount The possible appli cations of the PIN telephony depend on the area of use for example in the area of health care and accommodation hotel Independently from the phone you can m...
Страница 76: ...pt the phone s basic settings to suit your personal requirements Configuring the display 77 Configuring the audio properties 78 Configuring general phone settings 81 Protecting yourself against calls...
Страница 77: ...e date and time Screen Saver Timer Time in seconds 0 7200 seconds for which the back light should remain activated before the screen saver is displayed 0 means no screen saver Brightness Setting possi...
Страница 78: ...handset and loudspeaker separately The new handset volume will remain saved even after the call is ended Setting the ringing properties You want to change the way in which your phone rings Available s...
Страница 79: ...wing options are available for selection Silent If you do not want to be disturbed during a certain time you can set your phone not to ring with Suppress ring tone Tone set Country specific ring tone...
Страница 80: ...d headset Pick up the handset to return the conversation from hands free mode or headset to the handset at any time Headset Speaker At first incoming calls are connected in headset mode by pressing th...
Страница 81: ...n the language packages your system administrator installed on your phone English is the default language and is included in every language package Should your desired language not be available your s...
Страница 82: ...mmertime 1h summertime Automatic Date format List of available date formats Time zone List of available global time zones Set Date and Time Set the time and date manually or select Use Network Time an...
Страница 83: ...ion for your new PIN The PIN on your phone is changed using the Self Service Portal only For more information about the Self Ser vice Portal please refer to MiVoice Office 400 Self Service Portal page...
Страница 84: ...gured using the Self Service Portal For more information about the Self Service Portal please refer to MiVoice Office 400 Self Service Portal page 9 Local IP settings Your phone saves phone specific d...
Страница 85: ...hile this update is carried out Protecting yourself against calls The protection function helps to protect yourself against other users applying telephony features on you via menu guidance or using fu...
Страница 86: ...With the help of quickdial and dialling by name in the system phone book see chapter Dialling from the directory lookup page 34 you can search for and call both a contact in the MiVoice Office 400 co...
Страница 87: ...e the global greet ing is activated automatically provided it has been recorded For further information on voice mail refer to your system administrator or the user s guide User Guide Voice Mail Syste...
Страница 88: ...ing settings Press the function key for Voice mail Press the Greeting softkey Renaming the voice mail greeting 1 Select the greeting you want and press the Edit softkey 2 Enter the name and confirm wi...
Страница 89: ...alled see Call forwarding page 66 Keep settings as is Calls are routed according to your settings Forwarding off Any configured call forwarding operation is deleted Note In the Self Service Portal you...
Страница 90: ...global greeting name depends on the MiVoice Office 400 communication system Personal greeting If you renamed your personal greeting your greeting name is displayed here Your caller obtains one of the...
Страница 91: ...ure a key with a function in order to run or activate deactivate a function Busy lamp field Team key Configure a key with your team partner s call numbers Team keys are only possible on func tion keys...
Страница 92: ...pter MiVoice Office 400 Self Service Portal page 9 An overview of the available func tions can be found in the chapter Overview of available functions page 59 Note A key that you have configured local...
Страница 93: ...ation The product and safety information is available here You will also find notes on data protection and legal information Please read this information carefully Safety information 94 About Mitel 94...
Страница 94: ...part of the MiVoice Office 400 communication solution MiVoice Office 400 is an open modular and comprehensive communica tion solution for the business sector with several communication servers of dif...
Страница 95: ...sy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enclose the relevant user information Software Li...
Страница 96: ...trademarks copyright notices logos etc or the use of software on any equipment other than that for which it is intended or any other material breach of this agreement shall automati cally terminate th...
Страница 97: ...relating to such products during a one 1 year period from the date of original purchase Warranty Period If there is a defect or malfunction Mitel shall at its option and as the exclusive remedy either...
Страница 98: ...or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Mitel with respect to breach of warranty and the warranties set...
Страница 99: ...epair may be replaced by refurbished goods of the same type rather than being repaired Refurbished parts may be used to repair the goods If it is necessary to replace the product under this limited wa...
Страница 100: ...n Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired...
Страница 101: ...ds or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or mod ifying a the application of all or any of the provisions...
Страница 102: ...he FCC reg istration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The FCC Registration Number for the equipment i...
Страница 103: ...ll servic ing to a MITEL authorized repair facility or to MITEL Incorporated If you require a MITEL return authorization number or information on obtaining service or repairs please contact MITEL at t...
Страница 104: ...state providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operators Consumer...
Страница 105: ...ot guarantee the equipment will operate to the user s satisfaction The ISED Certification number is Before installing this equipment users should ensure that it is permissible to be connected to the f...
Страница 106: ...eturn authorization number or information on obtaining service or repairs please contact MITEL at the following telephone num ber A MITEL return authorization number must be obtained before sending eq...
Страница 107: ...by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different ma...
Страница 108: ...ntry 68 detailed information 68 of answered calls 35 of dialled call numbers 35 of unanswered calls 35 Call logging management 75 Call partners holding see Hold 42 Call properties 78 Call routing acti...
Страница 109: ...warding 66 Free seating 57 Function key configuration default setting 19 Function selection for configurable key 59 G Group announcement see Announcement 47 H Handset volume see Volume adjusting 78 Ha...
Страница 110: ...atus 84 Phone activating 38 PIN changing 83 telephony activating 75 Power supply see Safety information 4 Presence profile configuring 88 selection 64 Presence status controlling 64 Private call with...
Страница 111: ...86 T Take 46 Team organisation see Busy lamp field 71 Text correcting 20 entering 20 Time setting 82 U Unlocking see Phone lock 55 Updating 84 User information 95 V Voice mail configuring 87 greeting...
Страница 112: ...tworks Corporation All Rights Reserved The Mitel word and logo are trade marks of Mitel Networks Corporation Any reference to third party trademarks are for reference only and Mitel makes no represent...
