Reference
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65
Glossary
Account Code
A code you dial to access certain system features; to apply your Class
of Service (COS) at a different extension; or to associate a caller with
an SMDR record for accounting purposes.
ARS - Automatic Route Selection
This is an application that handles long distance call routing
automatically.
Broadcast Group
When a line has an appearance on another telephone, it is said to be
in a broadcast group. This means that all extensions with that line
appearance have access to and may use that line.
Call Privacy (Data Line Security)
A COS feature which prevents an extension from receiving Camp-on
Tone -- which could interfere with data transmission.
Camp-on
A feature allowing the system to queue calls directed to a busy
extension, then automatically connects the waiting party to the
extension when it becomes free. The busy extension user hears
Camp-on Tone indicating a call is camped-on. The waiting caller is
put on hold and hears music or silence.
Class of Restriction (COR)
Control of a station or trunk’s access to trunk circuits. A station may
have up to three different CORs specified for Day, Night 1 or Night 2
Service.
Class of Service (COS)
A level of service defined by a specific set of features that controls
an extension’s access to these features. A station may have up to
three different COSs specified for Day, Night 1 or Night 2 Service.
Consultation Hold
A temporary hold applied to a call while an extension or console user
activates a feature or makes a call.
Direct Inward Dialing (DID)
This feature allows outside trunks to reach pre-programmed
extensions directly, without going through the Attendant console.
Direct Inward System Access (DISA)
A feature which allows callers to dial directly into the telephone system
and activate features and facilities.
External Line Access Code
A code which precedes a dialed number to indicate to the telephone
system that the telephone number is outside the system.
Firmkeys
Keys on the console keypad that can be programmed to access
console features and system services.
Hunt Group
Extensions linked together in a group with a common (pilot) telephone
number as well as their own personal extension numbers. Two types
of hunting are available with your telephone system: Circular Hunting
and Terminal Hunting.
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