10
Warranty Coverage
Exclusions
The following items are excluded from the Mission warranty:
Normal wear and tear and cosmetic damage (including but not limited to any wear from reasonable
use, environmental deterioration or neglect)
Products on which the serial number has been removed, altered or otherwise made illegible.
Products not purchased from an authorised Mission dealer.
Products that were not new at the time of original purchase.
Products sold ‘as is’, ‘as seen’ or ‘with faults’
Product not purchased from an Authorised Dealer/Distributor within the region of the claim (ie
parallel imports or grey market products)
Accidental damage or faults caused by commercial use, acts of God, incorrect installation, incorrect
connection, incorrect packaging, misuse or careless operation or handling which is not in
accordance with the user instructions.
Equipment that has been operated in conjunction with unsuitable, inappropriate or faulty
apparatus.
Repairs, alterations or modifications carried out by parties other than Mission or its authorised
service partners.
Damage in transit that cannot be attributable to the fault of Mission, the authorised distributor or
dealer (ie. claims otherwise covered by transit insurance.)
Faults relating to abnormal or inappropriate power supply voltage or power surges.
Faults relating to extremities in temperature, exposure to heat, water or other liquids, insects,
excessive moisture, sand, chemicals, battery leakage or any other contaminants.
Any force majeure events, including but not limited to any acts of God, fire, lightning, typhoon,
storm, earthquake, hurricane, natural disaster, tsunami, flood, war, riot, public disturbance.
Any other causes beyond the reasonable control of either Mission and its Authorised Distributor.
Please note items purchased before 1st Jan 2021 are not eligible for the extended warranty claim.
How to Claim
To obtain warranty service please contact the authorised dealer from which you purchased this
product and present the limited warranty certificate offered upon registration of your product’s
extended warranty offer.
Do not dispatch goods without the prior agreement of the dealer distributor or authorised service
centre.
If asked to return products for inspection and or repair, please pack carefully preferably in the
original carton or packaging affording an equal degree of protection and returned via insured,
trackable courier service.
The authorised dealer or distributor will offer full return details and instructions. However, please
note if unsuitable packaging is used the warranty may be deemed void due to improper action in
return.
Mission or the authorised distributor, dealer or service centre may make a charge for the supply of
new packaging for the return of the repaired item. Please note, insurance is recommended as goods
are returned at the owner’s risk. Authorised distributors or service centres cannot be held liable for
loss or damage in transit. insurance and freight charges on the return journey will be paid for by
Mission, authorised dealer, distributor or service centre if corrective work proves to be necessary.
In the event of ‘no-fault found’ or ‘no repair necessary,’ the return shipping charge will be the
responsibility of the owner.
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