3 |
P a g e
1.
Connection Preparation
It is important that your phone is connect to 2.4Ghz home WIFI not the 5GHz,
To verify your mobile device is set to a 2.4Ghz WIFI network, navigate to the
Setting
menu and click on
Wi-Fi.
In this menu you will see all detectable
networks in your area. Locate the SSID for your network, select a Wi-Fi SSID
that doesn’t end with 5G.
Check you have a strong WI-FI signal (at least two bars) in the location where
the smart camera is installed.
If you don’t have at least two bars signal on your phone, then you may need to
reconsider the location or getting a Wi-Fi extender to boost the WI-FI signal
strength.
Or
you doesn’t see two SSID, one with
5G and one with out 5G, you MUST log
into the router and manually disable the 5Ghz Wi-Fi signal if you having
connection issue, such as connection time out, device is not found error, or
frequently went offline and cannot get back online.
Please contact your internet provider or google how to
disable 5Ghz WiFi
for
your router.