2 . After connected to SmartLife_XXXX, return back to Mirabella Genio, APP will commence adding device
Please pay attention to this screen
to determent the cause of the
time‐out error
If the light never stops blinking,
there could be an issue with your
phone setting, if you are using IOS
14, please ensure local network
permission is turned on for Genio
APP
if light stopped blinking, but unable
to progress to “register on cloud” it
indicates a communication error
with your router to our cloud
service, please check your router
setting
please check our online FAQ page
and ensure
1. You enter the correct 2.4Ghz Wi‐
Fi name and password
2.Wi‐Fi controller is in a location
with good Wi‐Fi coverage, try move
it closer to the router for the pairing
process
3. 5Ghz Wi‐Fi signal is turned off on
the router (5Ghz can be turn on
after the device is connected)
If you don’t have Wi‐Fi at home or cannot pair it but still want to use this light, simply wait for the light stopped
blinking, then you can short press the pairing button to change different modes without the need of genio APP.
Should the transformer, supply plug or supply flexible cord get damaged, do not attempt to repair.
TO BE REPAIRED BY AN AUTHORIZED PERSON ONLY
THIS IS AN AUSTRALIAN STANDARDS REQUIREMENT IN THE INTEREST OF YOUR SAFETY·
FAQ:
Q. I have internet/power outage and device went offline and doesn’t reconnect back online by itself?
A. Go the strip light co’ settings page (pencil icon), look for “remove device” Remove it and reset the device and pair it again
through the app.
Q. how do I control two or more strip lights at the same time?
A. Go the device’ settings page (pencil icon), look for the “create group” option,
If you are using Telstra/Optus NBN and you still having issue with pairing when use AP method, please call our tech
support line or check our online FAQ pages on how to disable the 5Ghz WiFi on the router setting
www.mirabellagenio.com.au/faqs
Mirabella International Pty Ltd
1 Mirabella Drive Tullamarine VIC. 3043 Australia
t: 1800 636 528
