mIoT Captis Power+, Инструкция по эксплуатации, Страница: 7 / 8

7
TROUBLESHOOTING
SYMPTOM MEANING WHAT TO DO
x20 Device is on/ awake.
Device is working as it should,
leave device to collect data.
solid
Device connected to LTE
network. Device is working as it should,
leave device to collect data.
no LED status
The device battery may be
depleted, or a device fault may
have occurred.
Use a different device and
contact the supplier.
x2 long + x1 short
No cellular registration
(connection to the network) is
being achieved.
Check network provider
coverage map to ensure the
site is covered by the LTE-M or
NBIoT cellular network.
If the area is covered, and the
device cannot connect, contact
the supplier.
x2 long + x8 short Device cellular module failed to
boot.
Return the device to the
supplier if the issue persists.
Sensor connection not working
(not flashing the LED after LED
flash turned on in Captis
Configuration Toolset).
Connection wired incorrectly.
Confirm that the sensor is
properly attached. Contact
support if issue persists.
Sensor readings not
uploading/appearing in cloud
platform.
Sensor not triggering.
Ensure the sensor can be
triggered by checking that the
sensor is securely installed.
Contact support if issue persists
No cellular signal
Check Status and Cellular LED.
If flashing, complete
troubleshooting for a flashing
Cellular LED.
Contact support
if issue persists.