23
Troubleshooting
If you are having problems with your tablet, please try some of the
following suggestions.
Not switching on, no sign of power
»
Check tablet is charged, when power is connected tablet will show battery
symbol briefly.
»
Check both mains charger and USB cable individually.
Not charging
»
Check all power connections are secure and inserted fully.
»
Check both mains charger and USB cable individually.
Picture but no sound
»
Check volume level using side and on-screen controls.
»
Check using headphones.
»
Check using different applications, such as music and video playback.
Wi-Fi network not showing when searching
»
Check SSID is not set as “hidden” in router setup.
»
Check whilst near to router.
»
Check other wireless networks are displaying.
»
Consult network administrator if persists.
Not connecting to Wi-Fi network
»
Check password is correct.
»
Check other equipment connected to network is connecting OK.
»
If possible, try on another Wi-Fi network.
»
Consult network administrator if persists.
Tablet is slow or unresponsive
»
Apps will often download updates automatically, operations may become slow
during the update process, leave a few minutes to complete.
»
If tablet has become slow or unresponsive try switching Off and back On (long
press on power button), this will clear any running apps.
»
Disable any widgets running on Home Screen, widgets will use system
resources even when not in use.
»
Remove any unwanted applications.
»
If problem persists try full reset (Settings > Backup & reset > Factory data
reset) - this will clear the tablet’s memory and reset back to original settings.
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