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Frequently Asked Questions

With the help of the following guide minor faults in the performance of the
machine, some of which may result from incorrect operation, can be remedied
without contacting the Service Department.

This guide may help you to find the reason for the fault, and how to correct it.

Messages in the display

Error messages must be confirmed with

, otherwise the message may

reappear in the display even though the problem has been remedied.

To address the fault, follow the instructions on the display.

If the error message appears in the display again, contact Miele Technical Service.

Problem

Possible cause and solution

F1, F2,
F80, F82

There is an internal fault.



Switch the coffee machine off with the On/
Off button



. Wait for approximately one hour

before switching the machine back on again.

F41, F42, F74, F77, F235,
F236

There is an internal fault.



Switch the coffee machine off with the On/
Off button



. Wait for approximately 2 minutes

before switching the machine back on again.

F10, F17

No water or very little water is being drawn in.



Remove the water container. Fill the water
container with fresh tap water and reinsert the
water container.



Remove and clean the water container filter (see
“Cleaning and care – Removing and cleaning the
water container filter”).

Содержание CM 5310

Страница 1: ...Operating Instructions Countertop Coffee Machine To prevent accidents and machine damage you must read these instructions before installation or use en US M Nr 11 675 680 ...

Страница 2: ...afe use of the equipment Handling these materials improperly by disposing of them in your household waste can be harmful to your health and the environment Therefore please do not dispose of your old appliance with regular household waste and follow local regulations on proper disposal Consult with local authorities dealers or Miele in order to dispose of and recycle electrical and electronic appl...

Страница 3: ...aring beverages 27 Making coffee with and without milk 27 Milk preparation 27 Using milk from milk cartons or other suitable containers 28 Making a coffee drink 28 Canceling a drink 28 2 portions sensor button 29 Coffee pot 29 Making coffee drinks from ground coffee 30 Adding ground coffee 30 Dispensing hot water CM 5410 CM 5510 CM 5710 31 Grinder setting 32 Amount of coffee brew temperature and p...

Страница 4: ...cleaning intervals 40 Clean by hand or in dishwasher 41 Unsuitable cleaning agents 42 Grounds container drip tray and drip tray cover 43 Cleaning the water container 44 Removing and cleaning the water container filter 44 Main dispenser 44 Milk pipe 46 Bean container and ground coffee chute 47 Cleaning the casing 47 Opening the Maintenance menu 48 Rinsing the machine 48 Rinsing the milk pipe 48 Deg...

Страница 5: ...s 5 Service and warranty 67 Contact in the event of a fault 67 Appliance warranty and product registration 67 Saving energy 68 Electrical connection 69 Installation 70 Appliance dimensions 71 Technical data 72 ...

Страница 6: ... the installation safety use and maintenance of the appliance This prevents both personal injury and damage to the coffee machine Miele strongly advises you to read and follow the instructions in the chapter on installing and connecting the coffee machine as well as the IMPORTANT SAFETY INSTRUCTIONS Miele cannot be held liable for injury or damage caused by non compliance with these instructions K...

Страница 7: ...not be used at altitudes above 6560 ft 2000 m The machine is intended only for the preparation of coffee based drinks such as espresso cappuccino latte macchiato etc Any other usage is not supported Persons who lack physical sensory or mental abilities or experience with the machine should not use it without supervision or instruction by a responsible person ...

Страница 8: ...e machine if they have been shown how to use it in a safe manner Children must be aware of the potential dangers caused by incorrect operation Children should be supervised when they are near the coffee system Do not allow them to play with it or to use the controls Young children must not be allowed to clean the coffee machine Remember that coffee and espresso are not suitable drinks for children...

Страница 9: ...iance and an effective grounding system It is imperative that this basic safety requirement be met If there is any doubt have the electrical system of the house checked by a qualified electrician Reliable and safe operation of the coffee system can only be guaranteed if it is connected to the electrical supply Do not connect the machine to the electrical supply using an extension cord or power bar...

Страница 10: ...is installed behind a closed cabinet front it may only be used with the cabinet door open see Installation for the minimum niche size Heat and moisture can build up behind the cabinet front when closed This can result in damage to the machine and or cabinetry Do not close the cabinet door while the coffee machine is in use Leave the cabinet door open until the coffee machine has cooled down comple...

Страница 11: ... fully unscrewed Never open the outer casing of the machine Tampering with electrical connections or components and mechanical parts is highly dangerous to the user and can cause operational faults or electric shock To protect against fire electric shock and injury to persons do not immerse cord plugs or coffee machine in water or other liquid Disconnect the coffee system from the power supply if ...

Страница 12: ...ap water to fill the water container Hot or warm water or other liquids can damage the coffee machine Change the water every day to prevent a build up of bacteria Do not use sparkling water Only fill the bean container with roasted espresso or coffee beans Do not fill the bean container with coffee beans that have been treated with additives or with ground coffee Do not pour liquids into the bean ...

Страница 13: ...n milk Most sugary additives can clog the milk lines and damage the machine If using dairy milk make sure that it has been pasteurized Do not place flaming alcohol mixtures underneath the main dispenser The flames could ignite plastic components and cause them to melt Do not use open flames such as a candle on or near the coffee machine The coffee machine could catch fire with the risk of the fire...

Страница 14: ... and care All parts of the milk system need to be cleaned thoroughly and regularly Do not use a steam cleaner to clean this machine Steam could reach electrical components and cause a short circuit Descale the coffee system regularly depending on the water hardness level in your area Descale the machine more frequently in areas with very hard water Miele cannot be held liable for damage arising fr...

Страница 15: ...inless steel surfaces Do not use sticky notes transparent adhesive tape masking tape or other types of adhesive on the stainless steel surfaces Stainless steel surfaces are susceptible to scratching Even magnets can cause scratches SAVE THESE INSTRUCTIONS ...

Страница 16: ...ppuccinatore and hot water dispenser c On Off button d Control panel e Water container f Bean container and ground coffee chute g Grinder setting behind the service panel h Brew unit behind the service panel i Park position for milk pipework j Drip tray with lid and grounds container ...

Страница 17: ...buttons For scrolling through lists selecting entries or changing values f OK sensor button For confirming display messages and saving settings g Back sensor button For returning to the previous menu and canceling unwanted actions h LED Flashes when the appliance is switched on and the display is in energy saving mode i sensor button Additional drinks Profiles CM 5410 CM 5510 CM 5710 Maintenance P...

Страница 18: ...sh for cleaning the milk pipework for example Optional accessories Miele also offers a range of optional accessories as well as cleaning and conditioning products for your coffee system Cleaning agent for milk pipework for cleaning the milk system Cleaning tablets for degreasing the brew unit Descaling tablets for descaling the water pipework CJ Jug 1 0 l Insulated flask for coffee or tea pot func...

Страница 19: ...tional drinks menu sensor button Selecting a menu and navigating within a menu To select a menu tap the sensor button Settings Time Timer Language You will then be able to start an action or change settings in the menu A scroll bar at the right of the display shows that additional options or text are available To select an option tap the arrow buttons and until the option you want is highlighted T...

Страница 20: ... max mark and then reinsert the water container Take the lid off the coffee bean container fill it with roasted coffee beans and replace the lid Tip The milk pipe can be stored behind the service panel when not in use Turning on for the first time Tap the On Off button Miele Willkommen appears briefly in the display Use the arrow buttons to highlight the required language Tap OK You might also be ...

Страница 21: ... To ensure that any coffee residues from the factory testing process are removed from the brewing system please throw away the first 2 cups of coffee when using the coffee machine for the first time A larger quantity of coffee beans is ground for the first coffee drinks Powder from the coffee grounds may adhere to the lid of the drip tray ...

Страница 22: ...escale the machine will then appear in the display at the correct time Your local water authority will be able to tell you the hardness of the water in your area The water hardness level is set to 3 at the factory The appliance has 4 programmable hardness levels dH gr gal ppm mg l CaCO3 Set ting 0 8 4 0 8 7 0 150 Soft 1 8 4 14 8 7 14 6 150 250 Medium 2 14 21 14 6 21 9 250 375 Hard 3 21 21 9 375 Ve...

Страница 23: ...offee machine Only use cold fresh tap water to fill the water container Open the lid on the left hand side of the coffee machine Pull the water container up and out of the appliance Fill the water container with fresh cold tap water up to the max mark Replace the water container and close the lid Make sure that the water container handle is on the right so that the lid can close properly If the wa...

Страница 24: ...ramel or similar In addition green unroasted coffee beans or mixtures of coffee beans which contain green coffee beans can damage the grinder Green coffee beans are very hard and still contain residual moisture These can damage the coffee machine grinder as soon as grinding begins Only put roasted coffee beans in the bean container Tip You can use a nut or seed grinder to grind green coffee beans ...

Страница 25: ... the appliance up again to make a drink Switching the coffee machine off Tap the On Off button If coffee has been dispensed the coffee machine will rinse the pipework automatically before switching off If you have made a drink using milk Place milk pipe in drip tray will appear in the display Insert the end of the milk pipe into the aperture in the drip tray and then tap OK Switching off for longe...

Страница 26: ...e cup you are using so that the coffee or espresso will not cool down as quickly and the crema will have a better consistency Pull the main dispenser down until it is at the same level as the rim of the cup Alternatively push the main dispenser up until there is enough room to fit a larger cup or mug underneath ...

Страница 27: ...st to make the coffee Lungo is a coffee with significantly more water Capuccino consists of approx 2 thirds milk froth and 1 third espresso Latte macchiato consists of 1 third each of hot milk milk froth and espresso Caffè latte consists of espresso and hot milk Hot milk and milk froth can also be made Milk preparation Milk or milk alternatives e g soy milk containing added sugar can clog up the m...

Страница 28: ... safe and easy to store in the fridge after preparing Good milk froth can only be made with cold milk 50 F 10 C The Miele milk flask is available to order from the Miele online shop from Miele Service or from your Miele dealer Making a coffee drink Place a cup under the main dispenser Select a drink Tap the sensor button for the drink you want Or select a drink from the Additional drinks menu sens...

Страница 29: ...this way You can use the Coffee pot function twice in a row After this the coffee machine needs to cool down for one hour in order to prevent it from being damaged Make sure that the bean container and the water container have enough beans and water inside them before starting the Coffee pot function Place a sufficiently large container under the main dispenser Tap the sensor button Select Additio...

Страница 30: ...ed the brew unit will not be able to process the coffee Adding ground coffee The coffee machine will use all the ground coffee that has been added to make the next coffee Tap the sensor button Select Additional drinks Ground coffee and confirm with OK Add ground coffee and select drink will appear in the display First take the lid off of the coffee bean container and then take the cover off the gr...

Страница 31: ... note that the water dispensed is not hot enough for making black tea Place a suitable container centrally underneath the main dispenser Tap the sensor button Select Additional drinks Hot water and confirm with OK Hot water will run into the container under the main dispenser ...

Страница 32: ...et a finer grinder setting The coffee has been too finely ground if The espresso or coffee flows into the cup very slowly The crema is dark brown Set a coarser grinder setting Only adjust the grinder one setting at a time Start making a new drink to grind beans again Adjust the grinder setting one setting at a time again Open the service panel Push the slide control one setting to the left for fin...

Страница 33: ... the cup too quickly the crema is very pale and uneven the espresso or coffee lacks body Increase the amount of coffee so that more ground coffee is brewed The amount of coffee is too high if the espresso or coffee flows into the cup very slowly the crema is dark brown the espresso or coffee tastes bitter Decrease the amount of coffee so that less ground coffee is brewed Tip If the coffee is too s...

Страница 34: ...or by selecting Portion size in the Parameters menu CM 5410 CM 5510 CM 5710 The changed portion size is always saved in the current profile The name of the current profile is shown in the top left of the display Canceling portion size programming Tap the drinks button again or the sensor button for drinks from Additional drinks Changing the portion size while making a drink You can change and save...

Страница 35: ...zes for lungo caffè latte hot milk and milk froth via the Parameters menu Place a suitable container under the main dispenser Tap the sensor button and select Parameters Select the drink you want Select Portion size and confirm with OK Now proceed as for changing the portion size while making a drink ...

Страница 36: ...hen you change the parameters of a drink within a profile these settings only apply to the active profile The settings for drinks contained within other profiles remain unaffected Select the profile you want The name of the selected profile is shown in the top left of the display You can now change the drinks individually Making drinks stored in a profile Place a suitable container under the main ...

Страница 37: ... should change Change profile You can choose between the following options Manually The selected profile will remain active until you select another one After each use The machine will revert to the Miele profile whenever a drink is dispensed When turned on The Miele profile will be displayed whenever the coffee machine is switched on regardless of which profile was selected before the machine was...

Страница 38: ...ing mode The system does not heat up until someone starts making a drink Eco mode is activated by default Info display information You can display the number of drinks dispensed so far and how many more can be dispensed until the maintenance programs have to be run System lock You can lock the coffee machine to prevent it from being used by unauthorized persons such as children Temporarily deactiv...

Страница 39: ...program function enables the coffee machine to be demonstrated in stores or showrooms Although the sensor buttons and display seem to be working the thermo block is not being heated The appliance does not dispense any drinks run maintenance programs or save any settings You can activate demo mode without commissioning the appliance The water container is empty or not inserted Switch the coffee mac...

Страница 40: ... to clean maintain Daily at the end of the day Water container Grounds container Drip tray and drip tray cover Once a week more often if heavily soiled Main dispenser with integrated Cappuccinatore Brew unit Area underneath the brew unit and the drip tray Housing particularly important immediately after descaling the appliance Milk pipe Once a month Bean container and ground coffee chute Water con...

Страница 41: ...mponents may be ruined e g may become warped if washed in a dishwasher at temperatures higher than 130 F 55 C For dishwasher safe components always select dishwasher programs with a maximum temperature of 130 F 55 C Contact with natural dyes such as those found in carrots tomatoes and ketchup may discolor the plastic parts in the dishwasher This discoloration does not affect the stability of the p...

Страница 42: ...ing agents Contact with unsuitable cleaning agents can alter or discolor all surfaces All surfaces are susceptible to scratching Scratches on glass can in some circumstances lead to breakage Remove any residual cleaning agent immediately Make sure you remove any spillages or splashes of descaling agent immediately To avoid damaging the surfaces of your appliance do not use cleaning agents containi...

Страница 43: ...ter used for rinsing will continue to run out of the coffee spouts for a while Pull the drip tray carefully out of the coffee machine Take the lid off Empty the drip tray and grounds container Remove the drip tray cover and the lower panel Clean all parts thoroughly Clean the lower panel by hand only using warm water and liquid dish soap All other parts are dishwasher safe Clean the inside of the ...

Страница 44: ... the water container sits on in the coffee machine particularly the recesses Reinsert the water container Removing and cleaning the water container filter Clean the water container filter once a month The water container filter is located under the water container Remove the water container Unscrew the cap Remove the seal and the filter Rinse all parts carefully under running water Then replace th...

Страница 45: ... and the dispensing spouts with a damp cloth If the milk pipe connecting pieces are blocked clean them under running water with the brush supplied Insert the brush into the pipe connecting piece Move it back and forth until all milk residue has been removed If you have released the connecting piece from the milk pipe when reassembling ensure that the smaller thinner end of the connecting piece is ...

Страница 46: ...roughly on a regular basis The milk pipe must be cleaned approx every 5 days There are two options for cleaning the milk pipework You can remove and dismantle the main dispenser with its integrated Cappuccinatore and either wash it in the dishwasher or by hand with warm water and liquid dish soap see Main dispenser with integrated Cappuccinatore Or you can clean the milk pipework using the Clean m...

Страница 47: ...oft cloth The coffee bean container can now be refilled If necessary clean the ground coffee chute Open the ground coffee chute and remove any ground coffee residue Tip Use a vacuum cleaner to remove any coffee residues from the bean container and the ground coffee chute Cleaning the casing If soiling is allowed to stay for a long time or there is contact with unsuitable cleaning agents surfaces c...

Страница 48: ...p tray will appear at the latest when you switch the machine off You can also rinse the milk pipe manually Tap the sensor button Select Maintenance Rinse milk pipework and confirm with OK When prompted place the end of the milk pipe into the right hand aperture in the drip tray Confirm with OK The milk pipe will now be rinsed Cleaning the milk pipe with the maintenance program For optimum cleaning...

Страница 49: ... with approx 1 cup 200 ml of lukewarm water Stir the solution with a spoon until the powder has fully dissolved Carrying out the cleaning process Place the container next to the machine and hang the milk pipe in the cleaning solution Make sure that it is sufficiently immersed in the cleaning solution Confirm with OK Follow the additional instructions given in the display The cleaning process is co...

Страница 50: ... in the display Confirm the message with OK The message will appear at regular intervals Once the maximum possible number of portions has been reached the coffee machine will lock Degreasing the brew unit No drinks can be made and Degrease the brew unit and clean inside of the machine appears in the display The cleaning process cannot be canceled It must be completed through to the end Confirm wit...

Страница 51: ...leaning Damp coffee residues in the interior of the machine can become moldy and pose a risk to health Remove coffee residues regularly and clean the interior of the machine Clean the interior of the coffee machine Make sure that the areas highlighted in the illustration are cleaned especially well Tip Use your vacuum cleaner to remove dry coffee grounds Place a cleaning tablet into the brew unit ...

Страница 52: ...imescale must be removed regularly The machine will guide you through the descaling process Various messages will appear in the display e g you will be prompted to empty the drip tray or fill the water container Descaling must be carried out The process takes approx 15 minutes The coffee machine prompts you in the display when it needs to be descaled No of uses until appliance needs descaling 50 w...

Страница 53: ...oduct Moreover the descaling result required cannot be guaranteed if the descaling solution was not of the appropriate concentration The descaling tablets are available to order from the Miele online shop from Miele Customer Service or from your Miele dealer You will need 1 descaling tablet to descale the machine Add 1 descaling tablet to the water container Fill the water container to the mark wi...

Страница 54: ...Cleaning and care 54 The descaling process is complete when the drinks menu appears ...

Страница 55: ...twice Empty the system will appear in the display Select Yes and confirm with OK Follow the instructions in the display Danger of burning and scalding at the dispensers Hot steam can cause scalding Keep away from the area underneath the dispensers when steam or hot liquids are being dispensed Do not touch hot components The evaporation process is finished when Program finished appears in the displ...

Страница 56: ...message appears in the display again contact Miele Technical Service Problem Possible cause and solution F1 F2 F80 F82 There is an internal fault Switch the coffee machine off with the On Off button Wait for approximately one hour before switching the machine back on again F41 F42 F74 F77 F235 F236 There is an internal fault Switch the coffee machine off with the On Off button Wait for approximate...

Страница 57: ...he electrical plug back in the socket Remove the brew unit and rinse under running water Push the coffee ejector of the brew unit into the correct position Do not insert the brew unit Close the service panel and switch the coffee machine on with the On Off button This will initialize the brew unit motor and put it back into the start position When Insert the brew unit appears in the display put th...

Страница 58: ...d coffee are added to the coffee chute The ground coffee will be emptied into the grounds container and the error message will appear in the display Switch the coffee machine off with the On Off button Remove and clean the brew unit by hand see Degreasing the brew unit and cleaning the interior Remove the ground coffee inside the coffee machine e g with a vacuum cleaner Place a maximum of 12 g of ...

Страница 59: ...ffee machine Contact a qualified electrician or Miele Service The coffee machine turns off suddenly The factory set switch off time 20 minutes or the switch off time you have programmed has been reached If required you can select a new switch off time see Settings Timer The plug is not properly plugged into the electrical socket Insert the plug into the electrical socket The sensor buttons do not ...

Страница 60: ...water container appears in the display even though the water container is full and in the machine The water container is not in the correct position Remove the water container and push it back in again The water container was not correctly filled up and inserted during descaling Fill the water container to the descaling mark and restart the descaling program Fill and replace the water container ap...

Страница 61: ...ay even though the drip tray has been emptied This is not a fault The drip tray was not properly removed and or replaced too quickly Insert the drip tray and the waste container appears in the display even though both are fitted The drip tray is not correctly fitted and is therefore not detected Empty the drip tray and grounds container Reassemble all parts and push the drip tray back as far as it...

Страница 62: ...ne is already at operating temperature rinsing will not take place when the appliance is switched on Coffee dispensing is re peatedly interrupted and the message Fill the bean container appears in the display This is not a fault The brew unit has not detected the ground coffee Certain types of coffee produce a small amount of coffee when they are ground Usually the grinder is set too fine and the ...

Страница 63: ...k should be frothed only hot milk comes out of the main dispenser The milk temperature is too high Good milk froth can only be achieved when cold milk below 50 F 10 C is used Check the temperature of the milk The main dispenser with integrated Cappuccinatore is not correctly fitted and is taking in air Or the spouts are blocked Check whether the main dispenser is correctly assembled Make sure that...

Страница 64: ...mp Drops of water are visi ble A large number of drinks have been made one after the other and the ground coffee chute is not closed or not properly closed Steam has risen up from the brew unit via the ground coffee chute and condensed under the cover Replace the lid on the ground coffee chute making sure it is properly sealed Water from making cof fee has collected on the benchtop underneath the ...

Страница 65: ...ot performing properly Coffee flows into the cup very slowly The coffee machine needs to be descaled Descale the coffee machine Coffee is not flowing out of the main dis penser Or coffee is only being dispensed via one spout The main dispenser has a blockage Rinse the coffee pipework see Cleaning and care Rinsing the appliance If there is still no coffee coming out or coffee is only coming out of ...

Страница 66: ... is too coarse Set the grinder to a finer setting see Setting the coffee grinder The coffee is dispensed too slowly into the cup The coffee is too finely ground Set the grinder to a coarser setting see Grinder setting The brew unit is blocked Degrease the brew unit see Cleaning and care Degreasing the brew unit and cleaning the interior The crema on the cof fee or espresso is not as it should be T...

Страница 67: ... information for Miele Customer Service can be found at the end of this document Please quote the model identifier and serial number of your appliance SN when contacting Miele Customer Service Both pieces of information can be found on the data plate Appliance warranty and product registration You can register your product and or view the manufacturer s warranty terms and conditions for Miele appl...

Страница 68: ...rease if you change the factory default settings for the timer This setting uses more energy will appear in the display Switch the coffee machine off with the On Off sensor button when it is not in use Change the setting for the Switch off after timer to 15 minutes Then the coffee machine will switch off 15 minutes after the last drink has been made or a sensor button has been tapped ...

Страница 69: ... to the appliance and easily accessible where possible Do not connect the coffee machine to the power supply using a multi socket adapter or an extension lead These do not guarantee the required safety of the appliance risk of fire Do not connect the coffee machine to a stand alone inverter These devices are used for autonomous power supply such as a solar power system Power surges could cause a s...

Страница 70: ...fee machine is in use Please observe the following installation instructions The location of the appliance must be dry and well ventilated The ambient temperature of the room in which the appliance is used must be between 50 F and 100 F 10 C and 38 C The coffee system must be set up on a level surface The surface must be water resistant If the coffee machine is installed in a niche the niche must ...

Страница 71: ...Appliance dimensions INSTALLATION 71 a 9 1 2 241 mm b 14 3 16 360 mm c 18 1 8 460 mm ...

Страница 72: ... 8 241 x 360 x 460 mm Net weight 21 lb 9 48 kg Power cord length 3 11 1 4 120 cm Water container capacity 4 1 4 c 1 3 l Bean container capacity 0 44 lb 200 g Grounds container capacity Max 6 portions of coffee grounds Main dispenser Height adjustable between 3 1 8 5 5 16 80 135 mm Grinder Conical steel grinder Grinder setting Adjustable in 5 settings Ground coffee amount Max 0 4 oz 12 g ...

Страница 73: ......

Страница 74: ......

Страница 75: ...r Service Canada Importer Miele Limited Headquarters and Miele Centre Customer Service Support Phone 888 99 MIELE 64353 info mieleusa com www mieleusa com 161 Four Valley Drive Vaughan ON L4K 4V8 www miele ca Customer Care Centre Phone customercare miele ca 800 565 6435 905 532 2272 International Headquarters Miele Cie KG Carl Miele Straße 29 33332 Gütersloh Germany ...

Страница 76: ...M Nr 11 675 680 00 en US CM 5310 CM 5410 CM 5510 CM 5710 ...

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