36
Whenever there is a problem with the appliance, check if you can solve
it following the tables below. If the problem persists, please contact the
customer service.
Description
Possible
cause
Solution
Check if the water pressure
is high enough.
Straighten the water pipe.
Clean the inlet valve filter.
Check the drain hose for
blockage.
Water injecting
problem during
wash cycle.
Overtime water
draining
Restart the appliance. If
problem persists, please
contact the customer service.
Others
Water overflow
Restart the appliance.
Close the door properly
and restart.
Door is not closed
properly.
Description
Possible
cause
Solution
Close the door properly
andrestart.
Check the laundry.
Door is not closed
properly.Clothes are
stuck.
Safety protection
is activated.
Disconnect the power and
restart.
Water leakage
Connections are
not tight enough.
Check and fasten the water
inlet pipe.Check and clean
the outlet hose.
Clean and wipe the
detergent dispenser dry.
Abnormal noise
Check if the fixing bolts
have been removed.
Make sure the appliance is
installed on a solid and
level floor.
Indicator or display
does not work
PC board or harness
have connection
problems.
Switch off the power and
check if the mains plug
is connected properly.
Appliance does
not start
Detergent residues
in the detergent
dispenser
Detergent is damp
and/or clotted.
Door can´t be
opened
Fixing bolts still in
place.
Floor is not solid or
level.
Error Codes
4 MAINTENANCE
4.2 Trouble Shooting
