5 Trouble shooting
You may try to solve the following simple problems by yourself. If them cannot be solved,
please contact the after-sales department.
Water pan overflows
There is too much food in the chamber or food stored contains
too much water,resulting in heavy defrosting.
The doors are not closed properly, resulting in frosting due to entry
of air and increased water due to defrosting.
Failed operation
Check whether the appliance is connected to power or whether the plug
is in well contact .
Check whether the voltage is too low.
Check whether there is a power failure or partial circuits have tripped.
Door seal fails to
be tight
Remove foreign matters on the door seal.
Heat the door seal and then cool it for restoration (or blow it with an
electrical drier or use a hot towel for heating).
Hot housing
Abnormal noise
Long operation of the refrigerator is normal in summer when the ambient
temperature is high.
It is not recommended having too much food in the appliance at the same time.
Food shall get cool before being put into the appliance.
The doors are opened too frequently.
Long-time operation
of the compressor
The door is stuck by food packages.
The refrigerator is tilted.
Doors cannot be
properly closed
Surface condensation
Condensation on the exterior surface and door seals of the refrigerator is
normal when the ambient humidity is too high. Just wipe the condensate
with a clean towel.
Buzz: The compressor may produce buzzes during operation, and the buzzes
are loud particularly upon start or stop. This is normal.
Creak: Refrigerant flowing inside of the appliance may produce creak, which
is normal.
Heat dissipation of the built-in condenser via the housing, which is normal.
When housing becomes hot due to high ambient temperature and
storage of too much food,it is recommended to provide sound ventilation
to facilitate heat dissipation.
Odor
Odorous foods shall be tightly wrapped.
Check whether there is any rotten food.
Clean the inside of the refrigerator.
Check whether the refrigerator is connected to power supply and whether
the illuminating light is damaged.
Light fails to get lit
Loud noise
Check whether the floor is level and whether the refrigerator is placed stably.
Check whether accessories are placed at proper locations.
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