Chapter 14 Troubleshooting and repair
Chapter 14 Troubleshooting and repair
14.1 General problems
Problem
Cause/solution
Device does not respond
(status LED always off)
Check the cable connections (see "Connecting the sensors, actuators
and power supply" on page 49)
Communication problems
l
Evaluate the blink code of the status LED (see "Status LED" on
page 63).
l
Load the device log from the myDatalogEASYplus or the
myDataweb server and use myDatanetDeviceConfig for the
evaluation (see "Evaluating the device log" on page 131).
l
The rechargeable battery or battery pack capacity is virtually
depleted.
Not all or no data is
available on the server
l
The connection was interrupted during transmission, which is
indicated by a time-out entry in the connection list (see
"myDatanet Server Manual " 805002). Solution: Initiate a
ALOHA transmission or wait for the next cyclical transmission.
l
The assignment of device and site is not correct (see "Site" on
page 65).
Data at universal input is
not plausible
l
Check whether the universal input configuration matches the
sensor output signal (see "Measurement channels" on page
66).
l
Check the filter settings of the universal input (see
"Measurement channels" on page 66).
l
Check that the burst interval, ext. warmup time and
measurement cycle are correctly coordinated with one another
(see "Output channels" on page 88).
Alarm state of an analogue
channel was not identified
Increase the measurement cycle
Alarm state was not
transmitted although the
data is present
l
Check the alarm settings of the measurement channel
l
The connection was interrupted during transmission, which is
indicated by a time-out entry in the connection list (see
"myDatanet Server Manual " 805002). Solution: Initiate a
ALOHA transmission or wait for the next cyclical transmission.
Alarm message was not
sent although the alarm
was signalled
l
Check the settings of the alarm schedule (see "myDatanet
Server Manual " 805002).
l
Check the address data of the alarm schedule (see "myDatanet
Server Manual " 805002).
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