9
Calibration
All Off
-
Scanner is off
Flashing Orange -
Warming up
All On
- Ready to scan
Problems?
The orange and green LEDs on the front of the
scanner indicate the status of the scanner. On
power up, you should see the following:
First, make sure that you have followed installation
steps 1 through 4. If your problem is listed here, try
the suggested solution.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your
computer and plugged into a power source.
2. Add/Remove Hardware Wizard appears on your
screen.
Click the “Cancel” button and close the Control
Panel. Disconnect the USB cable from the back of
your computer, and refer to the installation
instructions in this guide.
3. When trying to scan, an error message appears on
your screen that reads, “Can’t Find Scanners”.
Make sure your scanner is unlocked (see Step 3).
Make sure your scanner is connected to your
computer and plugged into a power source (see Step
4).
Uninstall and reinstall the ScanWizard Pro or
ScanPotter software.
4. After clicking scan, a blank screen appears.
Make sure your scanner is unlocked (see Step 3).
Uninstall and reinstall the ScanWizard Pro or
ScanPotter software.
5. Having trouble scanning negatives or slides?
Make sure that you have properly inserted the Main
Holder or the Glass Holder, as indicated in
Steps A
and
B
of the “Position the Scan Material” section of
the Start Here guide.
From the Preview window of ScanWizard Pro, choose
Positive or Negative from the Scan Material menu.
From the
ScanPotter
, go to the
Scanner Settings
column, then click the
Scan Source
drop-down menu
to select either the
Positive Film
or
Negative Film
option.
Make sure that the calibration strip is unobstructed.
For location of the calibration strip, see
Steps A
and
B
of the “Position the Scan Material” section of the
Start Here guide.
Uninstall and reinstall the ScanWizard Pro or
ScanPotter software.
NOTE:
This section is only available for the PC users who have installed the Microtek’s MSP utility,
and use the IT8 color targets to generate scanner ICC profiles.
The Microtek Scanner ICC Profiler (MSP) program
included with your ArtixScan M2 is used to
calibrate your scanner to achieve consistent and
accurate color.
One industry-standard IT8 color target is included
in the scanner package: a Transparency target
(IT8, size 4" x 5") is used to calibrate the lower
scan bed of the scanner for scanning film.
You will be asked to calibrate your scanner the
first time you run ScanWizard Pro to scan
transparent media. You may skip calibration to
proceed directly to scanning, and then choose to
come back at a later time to perform calibration.
Transparency
target
For more details on calibration, refer to the section
“Using the Microtek Scanner ICC Profiler (MSP)” in
the
ArtixScan M2 Supplement
in the Microtek
software CD/DVD.
