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Hearing System Care
Hearing System Care
Service and Repair
If, for any reason, your hearing system does not
operate properly, do NOT attempt to fix it yourself .
Not only are you likely to violate any applicable
warranties or insurance, you could easily cause further
damage . Should your hearing system fail or perform
poorly, check the guide below for possible solutions .
If problems continue, contact your hearing care
professional for advice and assistance .
Troubleshooting Guide
SYMPTOM
POSSIBLE CAUSES
SOLUTIONS
Not Loud Enough
Low battery
Replace battery
Wax or debris in
the microphone or
receiver
Clean both microphone
and receiver with brush
Hearing change
Contact your hearing
care professional
Inconsistent
Performance
Low battery
Replace battery
Unclear, Distorted
Performance
Low battery
Replace battery
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery
Replace battery
Wax or debris in
the microphone or
receiver
Clean both microphone
and receiver with
brush .
Helpful Hints
• When not wearing your hearing instruments,
open the battery door to allow any moisture to
evaporate
• When not in use, remove the batteries
completely; place your hearing system in the
storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid
extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Do not take apart your hearing instruments or
insert the cleaning tools inside them
