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Hearing System Care
Instrument Care
Do your best to keep your hearing instrument clean at all
times. Heat, moisture and foreign substances can result in
poor performance .
• Clean daily over a soft cloth to prevent damage from a
fall to a hard surface
• Use a cleaning brush to clean debris from around the
microphone, receiver and battery compartment
• Never use water, solvents, cleaning fluids or oil to clean
your instrument
Your hearing care professional can provide further
information on additional maintenance procedures for your
hearing system if needed .
Helpful Hints
• When not wearing your hearing instruments, open the
battery door to allow any moisture to evaporate
• When not in use, remove the batteries completely; place
your hearing system in the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid extreme
temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Do not take apart your hearing instruments or insert the
cleaning tools inside them
Hearing System Care
Service and Repair
If, for any reason, your hearing system does not operate
properly, do NOT attempt to fix it yourself. Not only are
you likely to violate any applicable warranties or insurance,
you could easily cause further damage .
Should your hearing system fail or perform poorly, check
the guide below for possible solutions . If problems
continue, contact your hearing care professional for advice
and assistance .
Troubleshooting Guide
SYMPTOM
POSSIBLE CAUSES
SOLUTIONS
Not Loud Enough
Low battery
Replace battery
Wax or debris in
the microphone or
receiver
Clean both microphone
and receiver with brush
Change wax prevention
system
Hearing change
Contact your hearing
care professional
Inconsistent
Performance
Low battery
Replace battery
Unclear, Distorted
Performance
Low battery
Replace battery
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery
Replace battery
Wax or debris in
the microphone or
receiver
Clean both microphone
and receiver with
brush . Change wax
prevention system .
