MicroStrain, Inc.
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Support
Overview
•
MicroStrain is committed to providing timely, knowledgeable, world-class
support to its customers.
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We are open 24 X 7 through our web portal.
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We make every attempt to respond to your email the same business day.
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We are always available by telephone during business hours.
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We provide in-depth FAQs, manuals, quick start guides and technical notes.
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Firmware and software upgrades are made available on-line as they become
available.
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Code samples in several languages are posted to aid your development.
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We support our customers as we would want to be supported.
Web
Our home page is at URL:
www.microstrain.com
Our support page is at URL:
http://www.microstrain.com/support_overview.aspx
MicroStrain's Support Engineers make every attempt to respond to emails requesting
product support within the same business day. The more detail you can provide, the
quicker we will be able to understand your issues and find solutions. Data files, pictures,
screen grabs, etc. are all very helpful in generating a well-thought-out solution.
Please email us at:
Telephone
MicroStrain's Support Engineers are available by phone Monday through Friday 9:00AM
to 5:00PM local time. When calling MicroStrain, indicate to the receptionist that you are
calling for product support and you will be promptly routed to a Support Engineer. Please
have your equipment ready to test. Every attempt will be made to solve issues while you
are on the line.
1.800.449.DVRT(3878
) Toll Free in US
1.802.862.6629 telephone
1.802.863.4093 fax
Local time = GMT -05:00 (Eastern Time US & Canada)
SKYPE
MicroStrain's Support Engineers are available by SKYPE Monday through Friday
9:00AM to 5:00PM local. SKYPE name:
microstrain.wireless.support
