©2006 Microlife USA, Inc. All Rights Reserved. Microlife, MedGem, and BalanceLog are trademarks of Microlife, Inc.
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Frequently Asked Questions (cont.)
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I get an error message when trying to start the measurement or warm up the device.
Refer to the MedGem Operator’s Manual for specific error code information.
When do I know the MedGem is calibrated?
After you have pressed the start button on the top of the unit, the MedGem will begin its self-calibration
process and the indicator light will flash amber. At the completion of calibration, the MedGem will beep and
the indicator light will flash green. You are now ready to begin the measurement. Measurement needs to
begin within one minute of completion of the calibration. If the measurement is not started within this time
frame, the indicator light will turn amber, indicating “stand-by” mode.
How do I know the MedGem calibrated correctly?
The MedGem is designed to self calibrate. If calibration is not completed, an error code will appear in the
LCD and the indicator light on top of the MedGem will turn red. Refer to the MedGem Operator’s Manual for
explanation of error codes.
I keep getting an air leak error when I take a measurement. How do I prevent this?
Make sure that the mouthpiece or mask is firmly attached to the MedGem unit. The insert should fit snugly
and be flush with the unit. If you are using the mouthpiece, the nose clip should completely close off air
passage into the nose. The patient should be breathing through the mouth. If you are using the mask, make
sure that no air is leaking out around the patient’s face.
You may have to try a different size of mask to maintain a good seal. If you still feel air leaking around the
face, try using a mouthpiece. Reinforce the need to relax and breathe normally.
How do I clean the MedGem?
If necessary, wipe MedGem’s outside surfaces with a clean dry cloth (no cleaning agents). Do not submerge
the MedGem in water or allow water or any solution to penetrate the display windows, sockets or openings
on the product.
How do I store the MedGem?
The MedGem should be stored in its carrying case overnight or when not in use for prolonged periods of
time.
