* Installation and operating instructions are included with the product when purchased new.
They may also be found on our website.
DWP 2138
Davey Warranty
Davey Water Products Pty Ltd (Davey) warrants all products sold will be (under normal use and service) free of
defects in material and workmanship for a minimum period of one (1) year from the date of original purchase by
the customer as marked on the invoice, for specific warranty periods for all Davey products visit daveywater.com.
This warranty does not cover normal wear and tear or apply to a product that has:
• been subject to misuse, neglect, negligence, damage or accident
• been used, operated or maintained other than in accordance with Davey’s instructions
• not been installed in accordance with the Installation Instructions or by suitably qualified personnel
• been modified or altered from original specifications or in any way not approved by Davey
• had repairs attempted or made by other than Davey or its authorised dealers
• been subject to abnormal conditions such as incorrect voltage supply, lightning or high voltage spikes,
or damages from electrolytic action, cavitation, sand, corrosive, saline or abrasive liquids,
The Davey warranty does not cover replacement of any product consumables or defects in
products and components that have been supplied to Davey by third parties (however Davey
will provide reasonable assistance to obtain the benefit of any third-party warranty).
To make a warranty claim:
• If the product is suspected of being defective, stop using it and contact the original place of purchase.
Alternatively, phone Davey Customer Service or send a letter to Davey as per the contact details below
• Provide evidence or proof of date of original purchase
• If requested, return the product and/or provide further information with respect to the claim.
Returning the product to the place of purchase is at your cost and is your responsibility.
• The warranty claim will be assessed by Davey on the basis of their product
knowledge and reasonable judgement and will be accepted if:
- a relevant defect is found
- the warranty claim is made during the relevant warranty period; and
- none of the excluded conditions listed above apply
• The customer will be notified of the warranty decision in writing and if found to be invalid the
customer must organise collection of the product at their expense or authorise its disposal.
If the claim is found to be valid Davey will, at its option, repair or replace the product free of charge.
The Davey warranty is in addition to rights provided by local consumer law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
For any internet connected products the consumer is responsible for ensuring a stable internet connection. In the
event of a network failure the consumer will need to address the concern with the service provider. Use of an App
is not a substitute for the User’s own vigilance in ensuring the product is working to expectation. Use of a Smart
Product App is at the User’s own risk. To the fullest extent permitted by law Davey disclaims any warranties regarding
the accuracy, completeness or reliability of App data. Davey is not responsible for any direct or indirect loss, damage
or costs to the User arising from its reliance on internet connectivity. The User indemnifies Davey against any
claims or legal actions from them or others relying on internet connectivity or App data may bring in this regard.
Products presented for repair may be replaced by refurbished products of the same type rather than being
repaired. Refurbished parts may be used to repair the products. The repair of your products may result in the loss
of any user-generated data. Please ensure that you have made a copy of any data saved on your products.
To the fullest extent permitted by law or statute, Davey shall not be liable for any loss of profits or any consequential,
indirect or special loss, damage or injury of any kind whatsoever arising directly or indirectly from Davey products. This
limitation does not apply to any liability of Davey for failure to comply with a consumer guarantee applicable to your
Davey product under local laws and does not affect any rights or remedies that may be available to you under local laws.
For a complete list of Davey Dealers visit our website (daveywater.com) or call:
AUSTRALIA
Customer Service Centre
6 Lakeview Drive,
Scoresby, Australia 3179
Ph:
1300 232 839
Fax:
1300 369 119
Email:
Davey Water Products Pty Ltd
Member of the GUD Group
ABN 18 066 327 517
NEW ZEALAND
Customer Service Centre
7 Rockridge Avenue,
Penrose, Auckland 1061
Ph:
0800 654 333
Fax:
0800 654 334
Email:
® Davey is a registered trademark of Davey Water Products Pty Ltd. © Davey Water Products Pty Ltd 2021.
daveywater.com
