322M Operator’s Manual
95
Chapter 11: Troubleshooting
11.1
Troubleshooting Tips
The printer fails to turn “ON” and the status indicator light fails to light:
Verify that the power cord is connected to the printer as well as the AC outlet.
Verify that the printer power switch is in the “ON” position.
Verify that the AC outlet is functioning properly.
Contact your Service Representative.
The printer has no serial communication:
Verify that the serial cable is properly connected to the printer and an available serial
port on the host computer.
Verify that the host serial port is functioning properly.
Verify that the printer and the host serial port parameters are set exactly the same.
Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
Clean the print head.
Print head may need replaced.
Contact your Service Representative.
The status indicator light is solid amber in color:
Indicates that the printer has been paused or a tag/tear mode is being used.
Press the print button, light should turn green and resume printing if the printer has
been paused.
Remove the tag, the light should turn green if a tag/tear mode is enabled
Contact your Service Representative.
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