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7 Troubleshooting Guide
Cannot Read A SD/SDHC Card or USB Drive
The photo frame supports SD/SDHC and USB flash drives up to 32GB in size, using
FAT32 file system. Check to be sure that the SD card or USB drive meets these
requirements. It may be necessary to reformat the SD card or USB drive. Be sure to
copy photos off the drive before doing so as formatting the drive permanently erases the
contents. Select FAT32 as the file system when reformatting the drive.
Apple Mac Computer Users
The Mac OS operating system creates numerous hidden folders and thumbnail files that
are proprietary to the Mac OS and are not well supported by non-Apple products. Using
Mac OS to copy files onto a SD card or USB drive for use with the photo frame will
sometimes lead to strange behavior. There are free utilities available for the Mac OS to
prevent these hidden folders and thumbnail files. Mac users are strongly recommended
to use such a utility.
Cannot Play a File
Make sure that the file is compatible with the photo frame. The photo frame supports
JPG photo files, MP3 music files up to 320kbps, and video files with AVI or MP4
extension encoded with MPEG1/2/4 for video and MP3 for audio. If a video file does not
play, then it is likely not in a supported format. It is possible to convert such videos into a
compatible format by using freely available software tools such as Handbrake.
Not Showing All Photos or Showing Same Photos Repeatedly
First, try reformatting the SD card or USB drive that is used to hold the photos. Be sure
to copy photos off the drive before doing so as formatting the drive permanently erases
the contents. Select FAT32 as the file system when reformatting the drive. Copy photos
back onto the SD card or USB drive after formatting.
If problem persists after reformatting the drive, there are possibly one or more corrupted
or unsupported progressive-format files in the collection of photos. Because it would be
time consuming and difficult to isolate the problematic image(s), it is recommended to
reprocess all images in batch mode using a free utility such as Irfanview. Doing so
typically fixes issues caused by corrupted image files. Irfanview comes with detailed
instructions on how to reprocess JPG files in batch mode.
