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Metro wood fires are manufactured in New Zealand, using
the highest quality of materials, workmanship and the latest
manufacturing techniques, which is why we offer a full 10 year
firebox warranty and 1 year parts warranty for peace of mind.
Metro Warranty
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited (Pioneer) warrants the steel
firebox against defective materials and workmanship which
would render it unfit for normal domestic use, from the date of
purchase by the original consumer, for a period of 10 years.
Components including panel coating, door retainers, door
seals, glass, trim, baffle & bricks are warranted for a period
of 1 year from the date of original purchase for domestic use
against defective materials and workmanship.
All associated accessories including, but not limited to, fans,
flue systems, flue shields, wetbacks, tool sets, ash pots etc,
are covered by a 1 year warranty against defective materials
and workmanship.
It is recommended, but not a condition of this warranty, that a
full service/inspection of the Metro wood fire be carried out at
the end of each winter season.
Warranty Conditions:
• The Metro wood fire must be installed, operated and
maintained strictly in accordance with the building code and
this installation and operation manual.
• The Metro wood fire must be installed and used in a
domestic application.
• This warranty covers appliance like for like replacement or
repair at the manufacturer’s discretion but excludes freight,
travel, installation, labour and/or any other associated costs.
• Pioneer or their agents are not liable for any loss or expense
direct or indirect arising from the failure of any part or
operation of the appliance.
• Operation of this appliance in violation of the warnings in
this operation and installation manual will void this warranty.
• Your Metro wood fire must be regularly maintained and we
recommended it is also serviced annually. Proof of servicing
may be required. If a wood fire is not regularly maintained
and serviced, the life span will be reduced. If your Metro
wood fire has been neglected, by not being regularly
maintained and serviced, warranty may be declined.
• It is critical that the fire not be operated with over worn,
faulty or missing door seals. Door seals will harden over
time and become over-worn (3-4 year’s) this will cause air
to leak into the fire, causing the appliance to ‘over fire’.
• It is critical that the fire not be operated with over worn,
faulty or missing bricks, baffle plate, baffle extension (white
board on the baffle plate)
• It is critical that the fire not be operated with cracked, or
broken door glass.
Please note, the above 3 points require regular inspection/
maintenance (every time the ash bed is cleaned out, generally
3-5 times a season) and if not maintained will void the firebox
warranty. Please ensure you keep your proof of purchase/
receipt on any parts you buy.
• A claim under this warranty should be directed to the retailer
who supplied the Metro wood fire. If this is not possible
write direct to the manufacturer stating details of fault, serial
number of your Metro, date and proof of purchase and
name of retailer where the Metro was purchased.
Warranty Exclusions:
This manufacturer’s warranty does not cover:
• Service calls which are not related to any defect in the
product (i.e. operational, installation or fuel issues). The
cost of a service call will be charged if the problem is not
found to be a product fault.
• Defects caused by factors other than normal domestic use
or use in accordance with the product’s operation manual.
• Defects caused through the product being operated in
an “over-fired” manner resulting in sections of the firebox
operating excessively hot to the point that sections glow
red. (Note – This will result in distortion of the firebox)
• Defects to the product caused by accident, neglect,
misuse or act of God.
• The cost of repairs carried out by non-authorised repairers
or the cost of correcting such unauthorised repairs.
• Required maintenance as set out in this manual.
Service under this manufacturer’s warranty must be provided
by a repairer authorised by Pioneer Manufacturing Ltd. Such
service shall be provided during normal business hours.
Warranty details for your Metro wood fire
Purchase Date
Serial Number
Model
Colour
Retailer
IMPORTANT!
Complete and retain these details at time of purchase:
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