METER AROYA H110, Руководство пользователя

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4.3 TROUBLESHOOTING
Table 5 lists common problems and their solutions. If the problem is not listed or these
solutions do not solve the issue, contact Customer Support .
Table 5 Troubleshooting
Problem Possible Solutions
Sensor is not reporting data
GATEWAY
Check that the device is powered on by observing the red light is on.
Confirm internet connectivity through the orange flashing light.
REPEATER and CLIMATE STATION
Check that the device is powered on (solid red light).
SENSOR NOSE
Make sure that the STATUS light flashes green upon pressing the
function button to indicate that the device is set on.
If the STATUS light flashes red upon pressing function button, then
the device is asleep. Press the function button until the light response
flashes green.
If problems with the device persist please reset the sensor hardware
by holding the press pad button for more than 5 s and wait to confirm
the light indicated reset for 5 s.
Existing Device/System Diagnostics
All devices offline
Gateway out of range
for closest repeater
Is gateway
reporting?
Red Light for
Power
Green-Yellow
flashing network
blink light ?
Connected to
modem _______ __
network switch ?
PoE needed to
power ON device
Verify upstream
devices are
connected to internal
and ports ____ and
8443 are not blocked
Modem/router or
settings may be
incompatible. Try an
unmanaged network
switch
Try connecting to other
network hardware or seek
IT assistance and
document network
equipment (brand/model)
Issue RMA and
replacement
Unknown
Device Family
Check repeater
radio power
Device per
Repeater limit
(12)
Device per
Repeater limit
(12)
Check battery
data
Check radio
power
Check radio
power
Weak Weak
Strong Strong
Low
Low
Faulty Faulty
Single Substrate
offline
Power up repeater or
faulty repeater
Power up repeater or
faulty repeater
Ensure device is
plugged in and on
Replace and issue
RMA
Replace and issue
RMA
Spread repeaters to
balance load or
additional repeaters
needed
Spread repeaters to
balance load or
additional repeaters
needed
Verify sufficient light
levels j>15 ___2 for
12 hrs daily
Simple Repeater _14
offline
Issue RMA and
replacement
Issue RMA and
replacement
Unknown
Device Facility
Unknown
Device Facility
Check battery
data
Device per
Repeater limit
(12)
Adjust repeater
locations or additional
repeaters mended
Power up repeater or
faulty repeater
Spread repeaters to
balance load or
additional repeaters
needed
Verify all
repeators
are on
Modem
Good
Good
Good
On
Poor
Off Yes
Yes
Yes Yes Yes Yes
No No No No
No
No
Group/Floors of
devices offline
Network Switch
Figure 12 Existing Device/System Diagnostics
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SERVICE