15
III.
Service
and
Warranty
Information
A.
Warranty
Metal
Samples
warrants
that
any
part
of
the
MS2600E
and
accessories
which
proves
to
be
defective
in
material
or
workmanship
within
one
year
of
the
date
of
original
shipment
to
Purchaser
will
be
repaired
or
replaced,
at
Metal
Samples
option,
free
of
charge.
This
warranty
does
not
cover
(1)
probe
assemblies,
(2)
items
expendable
in
nature,
or
(3)
items
subject
to
damage
from
normal
wear,
misuse
or
abuse,
or
failure
to
follow
use
and
care
instructions.
All
damaged
items
are
to
be
shipped
at
Purchaser’s
expense
to
and
from
Metal
Samples
which
shall
have
the
right
to
final
determination
as
to
the
existence
and
cause
of
a
defect.
The
foregoing
shall
constitute
the
sole
and
exclusive
remedy
of
any
purchaser
of
Metal
Samples
products
for
breach
of
warranty
and
IS
EXCLUSIVE
AND
IN
LIEU
OF
ALL
OTHER
WARRANTIES,
EXPRESSED,
IMPLIED
OR
STATUTORY,
INCLUDING
THE
IMPLIED
WARRANTIES
OR
MERCHANTABILITY
AND
FITNESS.
IN
NO
EVENT
SHALL
METAL
SAMPLES
BE
LIABLE
FOR
SPECIAL
OR
CONSEQUENTIAL
DAMAGES,
OR
FOR
ANY
DELAY
IN
THE
PERFORMANCE
OF
THIS
WARRANTY
DUE
TO
CAUSES
BEYOND
ITS
CONTROL.
The
technical
information
and
suggestions
contained
herein
are
believed
to
be
reliable,
but
they
are
not
to
be
construed
as
warranties
since
conditions
of
use
are
beyond
our
control.
B.
Obtaining
Service
and
Returning
the
Instrument
for
Repair
If
you
experience
problems
with
your
instrument
please
contact
the
factory
at
256
‐
358
‐
4202
and
ask
for
customer
support
for
instrumentation.
Our
customer
support
department
will
assist
you
in
troubleshooting
your
instrument.
Most
issues
can
be
resolved
over
the
phone,
but
in
some
cases
it
may
be
necessary
to
return
your
instrument
for
further
evaluation
and
repair.
In
this
case,
please
obtain
a
Return
Materials
Authorization
(RMA)
number
from
the
sales
person
or
support
technician.
This
RMA
number
will
ensure
that
your
instrument
is
routed
to
the
correct
department
when
it
is
received
at
the
factory.
After
receipt
of
an
RMA
number
you
may
pack
your
instrument
for
return.
Be
sure
to
pack
your
instrument
in
a
sturdy
box
and
to
pad
it
sufficiently
to
avoid
damage
during
transit.
Also
be
sure
to
complete
the
“Instrument
Repair
Form”
on
the
next
page
and
include
a
copy
with
your
repair.
This
will
ensure
that
the
repair
department
has
sufficient
information
regarding
the
problems
you
are
experiencing
with
your
instrument,
as
well
as
the
billing,
contact,
and
return
shipping
details
for
the
repair.
Once
you
have
obtained
an
RMA
number,
completed
the
“Instrument
Repair
Form”,
and
packed
your
instrument
securely,
please
ship
it
prepaid
to
the
following
address:
Metal
Samples
152
Metal
Samples
Road
Munford,
AL
36268
ATTN:
RMA#
_
_
_
_
_
NOTE:
Be
sure
to
list
your
RMA
number
in
the
attention
line
(shown
as
blanks
in
the
example
above.)
