TROUBLESHOOTING
1. The opener will not operate from either the
ACTIVATION button or the transmitters :
M A7E F:7 AB7@7D :3H7 7>75FD;5 BAI7D *>G9 3 >3?B ;@FA
F:7 AGF>7F #8 ;F 6A7E @AF IAD= 5:75= F:7 8GE7 4AJ
M "3H7 KAG 6;E34>76 3>> 6AAD >A5=E ,7H;7I ;@EF3>>3F;A@
;@EFDG5F;A@ I3D@;@9E A@ B397
M #E F:7D7 3 4G;>6GB A8 ;57 AD E@AI G@67D F:7 6AAD .:7
6AAD ?3K 47 8DAL7@ FA F:7 9DAG@6 ,7?AH7 3@K
D7EFD;5F;A@
M .:7 93D397 6AAD EBD;@9 ?3K 47 4DA=7@ "3H7 ;F
D7B>3576
2. Opener operates from the transmitter, but not
from the wired wall control terminals:
M D7 F:7 I;D;@9 5A@@75F;A@E 5ADD75F
3 The door operates from the ACTIVATION button
but not from the wireless wall control or
transmitter:
M *DA9D3? F:7 AB7@7D FA ?3F5: F:7 FD3@E?;FF7D 5A67
,787D FA E75F;A@ ,7B73F I;F: 3>> FD3@E?;FF7DE
4. The transmitter has short range:
M :3@97 F:7 >A53F;A@ A8 F:7 FD3@E?;FF7D ;@ KAGD 53D
M :75= FA 47 EGD7 F:7 3@F7@@3 A@ F:7 4AFFA? A8 F:7
AB7@7D 7JF7@6E 8G>>K 6AI@I3D6
M -A?7 ;@EF3>>3F;A@E ?3K :3H7 E:ADF7D D3@97 6G7 FA 3
?7F3> 6AAD 8A;> 435=76 ;@EG>3F;A@ AD ?7F3> 93D397
E;6;@9
5. The garage door opens and closes by itself:
M 7 EGD7 F:3F 3>> FD3@E?;FF7D BGE: 4GFFA@E 3D7 A88
M #8 F:7 I;D76 I3>> 5A@FDA> F7D?;@3>E 3D7 ;@EF3>>76 D7?AH7
F:7 47>> I;D7 8DA? F:7 I;D76 I3>> 5A@FDA> F7D?;@3>E 3@6
AB7D3F7 8DA? F:7 .#0.#)( 4GFFA@ AD FD3@E?;FF7D #8
F:;E EA>H7E F:7 BDA4>7? F:7 I;D76 I3>> 5A@FDA> ;E 83G>FK
D7B>357 AD F:7D7 ;E 3@ ;@F7D?;FF7@F E:ADF A@ F:7 I;D7
47FI77@ F:7 I;D76 I3>> 5A@FDA> 3@6 F:7 AB7@7D
M >73D ?7?ADK 3@6 D7BDA9D3? 3>> I;D7>7EE I3>>
5A@FDA>E 3@6 FD3@E?;FF7DE
6. The door reverses and stops before opening
completely:
M #E EA?7F:;@9 A4EFDG5F;@9 F:7 6AAD #E ;F AGF A8 43>3@57
AD 3D7 F:7 EBD;@9E 4DA=7@ ,7?AH7 F:7 A4EFDG5F;A@ AD
D7B3;D F:7 6AAD
7. Door reverses for no apparent reason and
opener lights flashes 10 times:
• Check The Protector System™ (if you have installed
this accessory). If the red light on the beam is
flashing, the alignment is incorrect.
DISABLING THE PROTECTOR SYSTEM:
If the Protector System is no longer required, it is
necessary to deactivate the opener so that normal
operation can occur.
With the IR beams REMOVED.
• TURN OFF the mains power and ensure any battery
backup is also disconnected.
• PRESS and HOLD both the UP and DOWN arrow
buttons.
• TURN ON the mains power to the operator.
• HOLD both arrows until the courtesy lamp flashes 3
times and remains ON.
The Protector System is now deactivated. The door
should operate normally.
8. The door opens but will not close or reverses
while closing:
M #E EA?7F:;@9 A4EFDG5F;@9 F:7 6AAD *G>> F:7 ?3@G3>
D7>73E7 :3@6>7 )B7D3F7 F:7 6AAD ?3@G3>>K #8 ;F ;E
G@43>3@576 AD 4;@6;@9 53>> 3 FD3;@76 6AAD EKEF7?E
F75:@;5;3@
M >73D 3@K ;57 AD E@AI 8DA? F:7 93D397 8>AAD 3D73 I:7D7
F:7 6AAD 5>AE7EM ,7B73F F:7 >;?;F 3@6 8AD57 E7FF;@9 ;@
E75F;A@
,7B73F
E387FK
D7H7DE7
F7EF
38F7D
36<GEF?7@FE
9. The opener strains to operate door:
M .:7 6AAD ?3K 47 AGF A8 43>3@57 AD F:7 EBD;@9E ?3K
47 4DA=7@ >AE7 F:7 6AAD 3@6 GE7 F:7 ?3@G3>
D7>73E7 FA 6;E5A@@75F F:7 6AAD )B7@ 3@6 5>AE7 F:7
6AAD ?3@G3>>K BDAB7D>K 43>3@576 6AAD I;>> EF3K ;@
3@K BA;@F A8 FD3H7> I:;>7 47;@9 EGBBADF76 7@F;D7>K 4K
;FE EBD;@9E #8 ;F 6A7E @AF 6;E5A@@75F F:7 AB7@7D 3@6
53>> 3 FD3;@76 6AAD EKEF7?E F75:@;5;3@
10. The opener motor hums briefly, then will not
work:
M :75= F:3F F:7 6AAD ;E @AF ;@ ?3@G3> D7>73E7 ?A67
D787D E75F;A@
M .:7 93D397 6AAD EBD;@9E ?3K 47 4DA=7@ -77 34AH7
M #8 F:7 BDA4>7? A55GDE A@ F:7 8;DEF AB7D3F;A@ A8 F:7
AB7@7D 6AAD ?3K 47 >A5=76 ;E34>7 3@K 6AAD >A5=E
11. The opener will not operate due to power
failure:
M /E7 F:7 ?3@G3> D7>73E7 :3@6>7 FA 6;E5A@@75F F:7
6AAD .:7 6AAD 53@ 47 AB7@76 3@6 5>AE76 ?3@G3>>K
1:7@ BAI7D ;E D7EFAD76 D77@9397 F:7 AB7@7D D787D
E75F;A@
M #8 3 3FF7DK 35= GB /@;F ;E 5A@@75F76 F:7 AB7@7D
E:AG>6 47 34>7 FA AB7D3F7 GB FA F;?7E I;F:AGF
BAI7D
12. The Up and DOWN arrows on the control panel
are flashing in sequence:
Check the diagnostic code on previous page.
